Security Officer

Remington Hospitality; Arcadia (CA); On-site; USD 24,000 - 35,000; Full time

Job summary

Remington Hospitality seeks a dedicated Security Officer to protect guests, team members, and hotel property while delivering warm, professional hospitality. You will patrol the hotel and grounds, respond to incidents and emergencies, enforce hotel policies, and serve as a visible, approachable presence that helps every guest feel safe and welcome.

Key responsibilities include regular patrols, CCTV monitoring, incident reporting, and ensuring guest privacy and safety.

Qualifications

• Experience in hotel security operations.
• Strong de-escalation and communication skills.
• Ability to write clear incident reports.
• Ability to monitor CCTV and access control systems.

Responsibilities

• Conduct regular foot patrols of guest floors and public areas.
• Monitor CCTV, alarms, and access controls and respond to alarms.
• Respond to disturbances, medical events, and emergencies with calm, professional demeanor.
• Greet guests, assist with directions and escorts as needed.
• Enforce hotel policies and participate in safety drills and compliance activities.

Skills

Incident response

Patrol security

Guest service

Documentation

Tools

CCTV systems

Access control systems

Job description

The Security Officer protects the safety and security of guests, team members, and hotel property while delivering warm, professional hospitality. This role patrols the hotel and grounds, responds to incidents and emergencies, enforces hotel policies, and serves as a visible, approachable presence that helps every guest feel safe and welcome.

Essential Duties And Responsibilities

Safety and patrol

• Conduct regular foot patrols of guest floors, public areas, back-of-house, parking areas, and building exterior, documenting each round.
• Monitor CCTV cameras, alarm panels, and access control systems, and respond promptly to alarms and suspicious activity.
• Secure doors, gates, storage areas, and restricted spaces, and report safety hazards or maintenance issues to Engineering.
• Control key and key-card access, and maintain accurate key logs.

Incident and emergency response

• Respond to guest and team member calls, disturbances, noise complaints, and medical situations, de-escalating conflict calmly and professionally.
• Act as a first responder in emergencies such as fire alarms, medical events, power outages, and evacuations, following the hotel's emergency procedures.
• Coordinate with police, fire, and EMS as needed, and escort first responders on property.
• Write clear, accurate, and timely incident reports, and preserve evidence and video footage when required.

Guest service

• Greet guests warmly and provide directions, assistance, and escorts when requested.
• Assist the Front Office with room entry verifications, lockouts, and guest identification in line with hotel policy.
• Handle lost-and-found items according to hotel procedures.
• Protect guest privacy and handle all information with discretion.

Policy and compliance

• Enforce hotel policies on occupancy, smoking, pool and fitness center rules, parking, and unauthorized persons.
• Support banquet and event security, including crowd control and alcohol-policy enforcement at functions.
• Participate in fire, life safety, and emergency drills, and inspect fire extinguishers, exits, and life-safety equipment.
• Follow brand standards and management company policies, and complete all required safety training.
• Perform other duties as assigned by management.

Hourly Pay: $21.50