Safety & Outreach Specialist

BRATTLEBORO FOOD COOP; Brattleboro (VT); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Job summary

Brattleboro Food Co-op is seeking an Evening Safety & Outreach Specialist to help create a safe, welcoming environment for staff, shoppers, and the local community.

The role balances loss prevention with proactive outreach, supporting a vibrant, secure store. Requires OSHA 10-Hour, strong de-escalation skills, and comfort with Google Workspace and digital logs.

Qualifications

• Minimum 2 years in security, loss prevention, or related community outreach roles.
• OSHA 10-Hour certification (minimum); First Aid/CPR training is a plus.
• Strong ability to diffuse high-stress situations with authority, empathy, and calm.

Responsibilities

• Perform regular safety inspections and store walk-throughs to identify hazards and prevent loss.
• Conduct security tours across store areas to maintain a visible, approachable presence.
• Serve as first responder during on-site emergencies and coordinate with responders.
• Diffuse tense situations with calm professionalism and redirect conflicts when possible.
• Maintain logs of incidents, trespass notices, and shoplifting; review footage for investigations.
• Deliver courteous customer service to staff, shoppers, and community members.
• Build relationships with local outreach clients and connect individuals to community resources.
• Set up seasonal outreach supplies and respond to outreach requests promptly.
• Assist shoppers to create a welcoming shopping environment.

Skills

Security

Empathy

Google Workspace

Digital logbook systems

Tools

Google Workspace

Job description

Description

Join Our Team: Evening Safety & Outreach Specialist

At the Brattleboro Food Co-op, safety, community outreach, and exceptional service go hand in hand. As our Evening Safety & Outreach Specialist, you will play a vital role in creating a safe, welcoming, and supportive environment for our staff, shoppers, and local community.

This unique role balances loss prevention and physical safety with proactive compassionate outreach—ensuring our store remains a vibrant and secure hub for everyone.

Key Responsibilities

Safety & Loss Prevention

• Perform regular safety inspections and store walk-throughs to identify common hazards and prevent loss.
• Conduct continuous security tours across store departments, entryways, and parking areas to maintain a strong, approachable presence.
• Act as a key point of contact and first responder during on-site emergencies, building inspections, and emergency service visits.
• Diffuse tense or potentially dangerous situations with calm professionalism, diverting conflict whenever possible.
• Maintain detailed, unbiased logs of store incidents, trespass notices, and shoplifting occurrences; routinely review and archive security footage for investigations.

Community Outreach & Customer Service

• Deliver exceptional, courteous customer service to internal teams, shoppers, and community members.
• Build positive, respectful relationships with local outreach clients and connect individuals in need to regional community resources.
• Set up and manage seasonal outreach supplies and respond to outreach assistance calls promptly.
• Assist shoppers who appear confused or apprehensive, ensuring a comfortable shopping environment for all.

Teamwork & Store Support

• Collaborate closely with department managers to develop loss prevention strategies and address store hazards quickly.
• Communicate effectively with leadership regarding department priorities, daily tasks, and scheduled shifts.
• Provide light support with basic facilities maintenance and janitorial tasks as needed to keep the store running smoothly.

Requirements

What We’re Looking For

Experience: Minimum of 2 years in security, loss prevention, physical security, social services, military, police, or community outreach.

Certifications: OSHA 10-Hour certification (minimum); First Aid/CPR training is a plus.

Skills & Qualifications:

• Proven ability to safely diffuse unstable or high-stress situations.
• Strong blend of authority, confidence, and empathy.
• Tech-savvy: Comfortable with computers, Google Workspace, email, and digital logbook systems.
• High discretion and strict respect for sensitive, confidential information.

Physical & Schedule Requirements:

• Ability to stand and walk for the duration of a full shift.
• Flexibility to work varied hours, including evenings and weekends.

Why You’ll Love Working With Us

• Community-Centered Culture: Work with a team dedicated to local food, sustainability, and mutual respect.
• Competitive Pay: $18–$23/hr depending on experience.
• Purpose-Driven Work: Make a visible, positive impact in Brattleboro every single day.