Safety & Customer Care Advocate

Goodwill Greater Milwaukee & Chicago; Sturtevant (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid time off (PTO)

Retirement plan

Job summary

Goodwill Greater Milwaukee & Chicago is seeking a Safety Support Associate to create a safe, welcoming environment by combining proactive security with excellent customer service. You’ll focus on theft deterrence, hazard prevention, and incident readiness while supporting Goodwill’s mission.

Responsibilities include greeting customers, patrolling with VoCoVo, logging inspections, coordinating drills, and reporting via NetTrack.

Qualifications

• Two years of college education or experience equivalency.
• A minimum of one continuous year of security experience with frequent public contact.
• Excellent inter-personal communications skills.
• Basic computer skills
• Ability to communicate effectively and professionally in both verbal and written form with customers, co-workers, supervisors and subordinates.

Responsibilities

• Implement a “greet and guide” protocol, proactively offering directions to customers upon entry, provide assistance and product information, and build trust through personalized interactions.
• Conduct random visible patrols, monitor high-risk areas, and communicate in real time using VoCoVo. Partner with AP and law enforcement for safety workshops.
• Create routine safety checks and log inspections of all areas (bathrooms, breakrooms, parking lots, etc.).
• Promote “see something, say something,” campaign and coordinate quarterly drills with the Safety Department.
• Use NetTrack for accurate reporting, share prevention strategies in store meetings, and respond promptly to emergencies with de-escalation techniques.
• Use analytics from incident reports to identify patterns and adjust patrols or training accordingly, as well as prevention of future issues.
• Offer safe-walk services for late shifts and maintain regular check-ins with management.
• Inspect displays, straighten merchandise, and monitor fitting rooms for concealment or tampering.
• Apply subtle shadowing, engage customers in casual conversation, and maintain visibility near exits during peak times.
• Serve as Safety Captain for location, ensuring a safe environment and engaging in activities such as evacuation readiness and leading tornado drills
• Maintain training in verbal de-escalation and crisis intervention.
• Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. Follows through on learning, skill building, and practice necessary to adapt to change.
• Problem Solving: General supervision, with work regularly reviewed by manager or senior coworker. Uses technical skills and knowledge to manage day-to-day tasks.
• Technical Skill: Practical, working knowledge of tasks, responsibilities, policies and procedures. Able to learn and apply new concepts.
• Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedule and interest permit.
• Responsible for completing other duties/responsibilities as assigned.

Skills

Interpersonal communication

Customer service

Security awareness

Communication skills

Education

Two years of college education or equivalent

Tools

VoCoVo

NetTrack

Job description

Goodwill Greater Milwaukee & Chicago is seeking a Safety Support Associate to create a safe, welcoming environment by combining proactive security with excellent customer service. You’ll focus on theft deterrence, hazard prevention, and incident readiness while supporting Goodwill’s mission.

Responsibilities include greeting customers, patrolling with VoCoVo, logging inspections, coordinating drills, and reporting via NetTrack.