Safe Haven Program Director - Housing & Behavioral Health

The-Bridge-Inc.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

The Bridge Inc. in the Bronx operates a 41-bed Safe Haven facility funded by DHS.

The Program Director oversees daily operations and clinical services, supervising Case Managers, Housing Specialists, clinical staff, and the Operations Coordinator to ensure client-centered care and compliance with funder requirements. You will maintain 24/7 crisis readiness, build strong partnerships with DHS and outreach teams, and drive trauma-informed, safe, and audit-ready services while fostering staff

Qualifications

• Master’s degree in a related field is required; LMSW/LCSW or LMHC strongly preferred.
• Minimum 2–3 years supervisory experience in clinical and/or operational settings.
• Experience working with street homeless populations and co-occurring mental health and substance use disorders.

Responsibilities

• Directly supervise Case Managers, Housing Specialists, clinical staff, and the Operations Coordinator; oversee the full client service cycle—from admission and ongoing care to discharge into stable housing.
• Be available for 24-hour crisis intervention as needed and maintain trauma-informed practices.
• Maintain active relationships with DHS, outreach teams, and subcontractors for food and medical services.
• Manage personnel activities: hiring, scheduling, policy development, staff meetings, trainings, evaluations, disciplinary actions, and labor/management relations.
• Ensure full contract compliance—census, admissions/discharges, documentation, and incident reporting.
• Prepare the program for external site visits, inspections, and audits.
• Perform administrative duties: monitor CARES data entry, petty cash, and staff attendance.
• Coordinate facility maintenance, fire safety, cleanliness, repairs, and general upkeep.

Skills

Supervisory experience

Education

Master’s degree in related field

Job description

The Bridge Inc. in the Bronx operates a 41-bed Safe Haven facility funded by DHS.

The Program Director oversees daily operations and clinical services, supervising Case Managers, Housing Specialists, clinical staff, and the Operations Coordinator to ensure client-centered care and compliance with funder requirements. You will maintain 24/7 crisis readiness, build strong partnerships with DHS and outreach teams, and drive trauma-informed, safe, and audit-ready services while fostering staff