SAE Manager, Entertainment Operations – Venue

confidential; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

TAPP Film is seeking a hands-on Venue Operations Leader to oversee day-to-day operations for one or two show venues, ensuring optimal performance of talent and technical aspects to promote outstanding guest experiences.

You will develop and lead the venue leadership team, coach hourly staff, and ensure schedules and documentation are completed on time. This role emphasizes mentoring, clear communication, and proactive problem-solving to maintain smooth operations.

Qualifications

• Experience leading venue or live event teams.
• Strong people management and feedback skills.
• Ability to train and develop staff to improve guest experiences.

Responsibilities

• Develop the venue leadership team through training, coaching, and mentoring.
• Direct hourly team members, giving recognition and actionable feedback.
• Create development plans and counsel team members as needed.
• Oversee schedules, performance appraisals, and documentation for timeliness and consistency.
• Address team member situations and resolve issues to maintain operations.

Skills

Leadership

Coaching

Mentoring

Communication

Job description

JOB SUMMARY

Responsible for the day-to-day operations of one or two show venues. Promotes positive guest experiences by ensuring that the venue(s) including both talent and technical aspects run at the optimum performance levels.

MAJOR RESPONSIBILITIES

• Responsible for the development of the venue leadership team including training, coaching, and mentoring.
• Also responsible for hourly Team Members by providing recognition and feedback on job responsibilities, giving direction on how to handle, solve, and prevent situations and developing communication, decision-making and problem-solving skills.
• Creates development plans, gives direction to direct reports on administering memos and Team Member counselings.
• Ensures all Team Member schedules, performance appraisals and documentation are completed in a timely and consistent manner.
• Addresses Team Member situations as needed and