Sacramento Call Center Agent - Medicaid and Medicare

Fortuna; West Sacramento (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

An established staffing agency is looking for a dedicated Medicare/Medicaid call center agent to join their remote team. This role offers a supportive environment with paid training and the provision of necessary equipment. Candidates should have experience in high-volume call centers and be proficient in multitasking. The position requires strong problem-solving skills and the ability to maintain accurate records while collaborating with team members to resolve customer inquiries effectively. This is a fantastic opportunity for those seeking a stable career in customer service with a reputable organization.

Benefits

Medical, Dental, and Vision Insurance

Sick Leave Benefits

4-Week Paid Training Program

Weekly Incentives Based on Attendance

Provided Work Laptop and Accessories

Qualifications

• At least 6 months of inbound customer service experience in any sector.
• Typing speed of 30 WPM with 95% accuracy is required.

Responsibilities

• Handle inbound calls and inquiries remotely.
• Maintain accurate call records and documentation.

Skills

Inbound Customer Service Experience

Typing Speed (30 WPM)

Problem-Solving Skills

Bilingual Skills

Tools

MS Office

Help Desk Software

Job description

Sacramento Call Center Agent - Medicaid and Medicare

Join Fortuna's team as a full-time Medicare/Medicaid call center agent working remotely from your home. We seek experienced high-volume call center professionals with at least six months of call center operations experience. Candidates must live within 50 miles of Sacramento, California. Proficiency in Office 365, handling high call volumes, and multitasking are essential. We provide necessary home office equipment and paid training.

This role begins on June 10, 2025, with a 4-week paid training. You will need to visit the Roseville facility to collect your office equipment.

Work Details

• Worksite: Remote, within 50 miles of Roseville, CA
• Hours: Monday-Friday, 8:00 AM - 5:00 PM
• Compensation: $18.00/hour

Benefits

• Medical, Dental, and Vision insurance
• Sick leave benefits
• 4-week paid training program
• Weekly incentives based on attendance
• Provided work laptop and accessories

Responsibilities

• Work remotely, handling inbound calls and inquiries
• Complete training with perfect attendance
• Maintain accurate call records and documentation
• Collaborate to resolve customer issues effectively

Qualifications

• At least 6 months of inbound customer service experience in government or private sector
• Typing speed of 30 WPM with 95% accuracy
• Familiarity with help desk software, MS Office
• Strong problem-solving skills
• Internet speed of at least 50 Mbps
• Bilingual skills are a plus but not required

Fortuna is a staffing agency founded in 2012, with offices across the US and internationally, providing staffing solutions across various industries.