SaaS Technical Support Specialist (Remote)

Aiwyn

United States

On-site

USD 50,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Remote work

Flexible PTO

Health benefits

Stock options

401(k) matching

Job summary

Aiwyn, a fast-growing SaaS company, is seeking a Customer Support Specialist in the United States. You will provide front-line product support, troubleshoot software issues, and guide customers through using our accounting software to ensure a positive user experience.

You will collaborate with engineering and product teams, manage tickets, deliver training, and help improve support documentation. 1-2 years in technical support and SQL familiarity are preferred in a remote-friendly environment.

Qualifications

1-2 years of experience in technical/customer support or related role.
Strong problem-solving and troubleshooting skills.
Excellent written and verbal communication; able to explain technical concepts to non-technical users.
Ability to manage multiple tasks in a fast-paced environment.
Experience with SQL is a plus.

Responsibilities

Provide expert technical support to customers via tickets, live chat, and phone.
Assist in setup, configuration, and optimization of the software for customers.
Collaborate with engineering/product teams to report bugs and request features.
Offer training and guidance on best practices for using the software.
Manage and prioritize support tickets to ensure timely resolutions.
Contribute to support documentation and knowledge base articles.