SaaS Support Specialist I - Payments & Integrations

Flywire; Massachusetts; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

ESPP

Global induction

Dynamic global team

Wellbeing programs

Volunteer days

Development programs

Job summary

Flywire is seeking a Software Support Specialist I, based within EST is highly preferred. You will support 14,000+ active Invoiced accounts and provide prompt, accurate answers regarding Invoiced features and integrations.

You’ll diagnose issues from logs, determine the best channel for contact, and escalate complex cases. A Bachelor's degree and 1–3 years in SaaS support, including Netsuite/Intacct experience, are required.

Qualifications

• Bachelor’s degree from an accredited university.
• 1–3 years in a customer-facing SaaS role.
• Experience with Netsuite or Intacct is required.

Responsibilities

• Support 14,000+ active Invoiced accounts via email, phone, and chat.
• Diagnose issues by reading integration, API, and payment logs.
• Escalate complex issues and schedule/leads calls independently.

Skills

Innovative problem solver

Diplomatic and tactful

Reliable, honest, hardworking

Education

Bachelor’s Degree from an accredited university

Tools

Netsuite

Intacct

Salesforce

Rest APIs

QuickBooks

Xero

Avalara

Zapier

Bill.com

Hubspot

Job description

Flywire is seeking a Software Support Specialist I, based within EST is highly preferred. You will support 14,000+ active Invoiced accounts and provide prompt, accurate answers regarding Invoiced features and integrations.

You’ll diagnose issues from logs, determine the best channel for contact, and escalate complex cases. A Bachelor's degree and 1–3 years in SaaS support, including Netsuite/Intacct experience, are required.