SaaS Support Engineer — API & Financial Integrations

Socket.dev; Nevada (IA); Hybrid; USD 30,000 - 33,000; Full time

Job summary

Rippling’s Customer Support team is dedicated to helping customers achieve a seamless experience with our Finance, HR, and IT platform. We provide expert guidance, rapid resolutions, and continuous learning to stay adept with the latest features.

As a technical support specialist, you will become a product expert, resolve issues from start to finish, and collaborate with Product and Engineering teams to improve our services across multiple time zones.

Qualifications

• 2+ years of technical customer support in a SaaS business.
• Hands-on experience with APIs, integrations, or payroll processes.
• Basic understanding of accounting concepts such as journal entries, chart of accounts, and GL mapping.

Responsibilities

• Become a product expert and maintain high product knowledge.
• Own customer issues end-to-end in a fast-paced environment.
• Respond to inquiries via email, chat, or video conferencing.
• Troubleshoot integration failures and API connectivity issues.
• Document and track interactions using the CRM system.
• Gather feedback and share insights with Product and Engineering teams.

Skills

Technical support

SaaS support

Customer inquiries

Problem troubleshooting

Education

Bachelor's degree

Tools

APIs

Integrations

Payroll systems

Job description

Rippling’s Customer Support team is dedicated to helping customers achieve a seamless experience with our Finance, HR, and IT platform. We provide expert guidance, rapid resolutions, and continuous learning to stay adept with the latest features.

As a technical support specialist, you will become a product expert, resolve issues from start to finish, and collaborate with Product and Engineering teams to improve our services across multiple time zones.