SaaS Support Engineer - Payroll & API Integrations

Rippling; United States; Hybrid; USD 30,000 - 33,000; Full time

Job summary

Rippling in the United States is seeking a motivated Customer Support specialist to help customers navigate our Payroll, HR, and IT platform. You will become a product expert and resolve issues across time zones.

You will communicate via email, chat, and video, troubleshoot API integrations and accounting-related questions, and collaborate with Product and Engineering to improve the experience.

Qualifications

• 2+ years of technical customer support experience in a SaaS environment.
• Hands-on experience with APIs, integrations, or payroll processes.
• Excellent written and verbal communication in English.

Responsibilities

• Become a product expert and maintain high product knowledge to assist customers and colleagues.
• Handle customer issues from start to finish in a fast-paced environment.
• Respond promptly and professionally to inquiries via email, chat, or video.
• Resolve issues by understanding the problem, identifying causes, and explaining solutions.
• Troubleshoot accounting integration failures including GL sync errors and API connectivity.
• Document and track customer interactions using the CRM system.
• Gather customer feedback and share insights with Product/Engineering teams.
• Stay updated on company policies and product updates.
• Meet deadlines and deliver exceptional service in every interaction.

Skills

Technical support

APIs / integrations

Communication skills

Education

Bachelor's degree

Job description

Rippling in the United States is seeking a motivated Customer Support specialist to help customers navigate our Payroll, HR, and IT platform. You will become a product expert and resolve issues across time zones.

You will communicate via email, chat, and video, troubleshoot API integrations and accounting-related questions, and collaborate with Product and Engineering to improve the experience.