SaaS Integration Support Specialist (Tech & Data)

Hhaexchange; Minneapolis (MN); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health plans

Paid time off

401K with company match

Holiday pay

Job summary

HHAeXchange is seeking an Integration Support Representative to bridge our homecare platform with third‑party systems. You’ll handle data exchange, diagnose issues, and support clients using SQL, SOAPUI, and Excel, while coordinating with Engineering and Product teams to resolve complex problems.

The role emphasizes customer focus, technical credibility, and the ability to handle large datasets. Travel up to 10% is required as part of client engagements.

Qualifications

• Bachelor's degree in CS, MIS, or related field preferred.
• 1–3 years of SQL knowledge for data querying and analysis.
• 3+ years of experience with interface/integration tools.
• Strong Excel skills (Pivot Tables, VLOOKUP, data analysis).
• Familiarity with Salesforce Service Cloud and Jira preferred.

Responsibilities

• Provide multichannel support for application and integration inquiries.
• Own cases from intake to resolution with timely communication.
• Explain technical details clearly to clients.
• Diagnose and resolve integration issues across web services and data formats.
• Test integrations using SOAPUI, Postman, and SFTP; validate against specs.
• Collaborate with Engineering and Product to resolve client issues.
• Contribute to knowledge base and client-facing documentation.

Skills

SQL

Data analysis

Technical communication

Education

Bachelor's degree in Computer Science or MIS

Tools

SOAPUI

Postman

SFTP

Salesforce Service Cloud

Jira

Job description

HHAeXchange is seeking an Integration Support Representative to bridge our homecare platform with third‑party systems. You’ll handle data exchange, diagnose issues, and support clients using SQL, SOAPUI, and Excel, while coordinating with Engineering and Product teams to resolve complex problems.

The role emphasizes customer focus, technical credibility, and the ability to handle large datasets. Travel up to 10% is required as part of client engagements.