SaaS Implementation Program Manager — Remote

Alkami Technology, Inc.; United States; Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Remote-first environment

Unlimited PTO

401(k) with employer match

Job summary

Alkami Technology, Inc. seeks a Program Manager II (IC3) to lead new logo implementations across client portfolios, balancing schedules, budgets, and deliverables with a customer-first focus. You’ll guide clients through requirements, configuration, testing, and deployment.

The role requires 5–7 years of PM experience in SaaS or financial services, plus strong communication, facilitation, and risk-management skills. Proficiency with Jira, Smartsheet, ServiceNow, and Confluence is essential.

Qualifications

• Proven ability to manage complex program portfolios independently.
• Expertise in program scheduling, risk tracking, and issue resolution.
• Strong communication, facilitation, and client relationship management skills.
• Proficiency with project management tools (Jira, Smartsheet, ServiceNow, Confluence).
• Ability to interpret risks, resolve issues, and align outcomes with client goals.

Responsibilities

• Lead and manage new logo implementation programs by guiding clients through requirements, configuration, testing, and deployment.
• Develop and maintain comprehensive program schedules by defining deliverables, dependencies, and milestones across the portfolio.
• Cultivate customer relationships by maintaining proactive communication, addressing escalations, and fostering trust and satisfaction.
• Ensure deliverables align with customer goals by applying a customer-centric approach to every stage of the lifecycle.
• Coordinate resolution of client-reported issues and milestones by working across cross-functional teams to ensure timely outcomes.
• Apply Alkami’s risk management system by tracking project progress, identifying risks, and implementing mitigation strategies through “Path to Green” plans.
• Communicate program status and issues by preparing reports and presentations for customers and stakeholders.
• Mentor team members by sharing expertise and best practices.
• Collaborate with Product and Engineering to resolve client feature requests and technical issues.
• Identify improvements to methodology and implementation processes to enhance customer experience.

Skills

Strong communication

Facilitation

Client relationship management

Project management tools

Education

Bachelor’s degree in Business/IT or related field

Tools

Jira

Smartsheet

ServiceNow

Confluence

Job description

Alkami Technology, Inc. seeks a Program Manager II (IC3) to lead new logo implementations across client portfolios, balancing schedules, budgets, and deliverables with a customer-first focus. You’ll guide clients through requirements, configuration, testing, and deployment.

The role requires 5–7 years of PM experience in SaaS or financial services, plus strong communication, facilitation, and risk-management skills. Proficiency with Jira, Smartsheet, ServiceNow, and Confluence is essential.