SaaS Implementation Lead — Enterprise AI

RedTech Recruitment

New York (NY)

On-site

USD 90,000 - 130,000

Full time

3 days ago

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Job summary

RedTech Recruitment seeks a SaaS Implementation Specialist in New York to lead deployments from discovery through adoption, with scope tailored to your experience. You will work directly with enterprise customers, translate requirements into configurations, deliver training, and collaborate with Product, Customer Success and Support.

This on-site role offers strong career progression in a fast-growing AI software company.

Qualifications

Commercial experience in SaaS implementation or related roles.
Strong project management with multiple implementations.
Undergraduate degree with GPA 3.5+ or international equivalent.
Excellent communication with enterprise customers.
Analytical, problem-solving, and ability to learn complex software quickly.

Responsibilities

Manage customer implementations from discovery through adoption.
Translate requirements into scalable software configurations.
Manage implementation plans, timelines, priorities and delivery risks.
Deliver customer training and advise on platform functionality and best practices.
Work closely with Product, Customer Success, Support and other internal teams.
Identify opportunities to improve implementation processes and delivery.
For more experienced hires, lead complex strategic implementations and mentor the team.