SaaS Customer Support Specialist | Growth, PTO & Benefits

Facilisgroup, LLC; Brentwood (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

Competitive pay

Retirement matching

Paid time off

Additional paid leave for new parents

Job summary

Facilisgroup, LLC is seeking a full-time Customer Support Specialist in Brentwood, MO. This role focuses on delivering exceptional customer service and technical support to internal users and external clients.

The ideal candidate will have 1-3 years of relevant experience, strong communication skills, and a knack for problem-solving. Benefits include healthcare coverage, retirement matching, and competitive pay. Join us and contribute to our mission of supporting clients through our SaaS-based offerings.

Qualifications

• Minimum 1-3 years relevant customer support experience, preferably with a SaaS company.
• Strong written and verbal communication skills.
• Demonstrated ability to quickly learn new technologies.

Responsibilities

• Deliver ‘best of class’ customer service with timely, pragmatic advice.
• Communicate effectively through chat, email, and phone.
• Serve as the subject matter expert for both partners/clients and internal users.

Skills

Problem-solving

Communication

Technical proficiency

Job description

Facilisgroup, LLC is seeking a full-time Customer Support Specialist in Brentwood, MO. This role focuses on delivering exceptional customer service and technical support to internal users and external clients.

The ideal candidate will have 1-3 years of relevant experience, strong communication skills, and a knack for problem-solving. Benefits include healthcare coverage, retirement matching, and competitive pay. Join us and contribute to our mission of supporting clients through our SaaS-based offerings.