Customer Success Associate | SaaS, Growth & Equity

PracticeTek

Las Vegas (NV)

On-site

USD 28,000 - 32,000

Full time

6 days ago

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Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid time off

401(k) with company match

Bonus eligibility

Equity possible

Job summary

PracticeTek seeks a customer-focused professional to join our team in Las Vegas. You will handle Tier 1 support, manage multiple client accounts, and work across departments to improve our healthcare tech platform.

A strong background in SaaS and excellent communication are essential for delivering empathetic, results-driven service to clinics and providers. You will use Salesforce and Freshdesk to document cases, meet SLAs, and contribute to knowledge base improvements, with opportunities for

Qualifications

2+ years of experience in customer success, account management, or related field.
Strong communication and interpersonal skills with customers.
Ability to manage multiple accounts and projects simultaneously.

Responsibilities

Respond promptly and professionally to Tier 1 support tickets via Email, phone, and chat.
Document and resolve cases within SLAs using Salesforce and Freshdesk.
Provide empathetic, solutions-focused customer experiences.
Collaborate across teams and maintain knowledge base articles.
Track recurring issues and escalate to Tier 2 or management for timely resolutions.
Utilize internal tools to manage workload and schedule follow-ups.
Contribute to light project management and process-improvement initiatives.