SaaS Customer Support Specialist — Cloud Records

Neumo

Salem (SC)

On-site

USD 45,000 - 65,000

Full time

48 hours ago

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Job summary

Neumo is seeking a Customer Support Specialist to serve as the first contact for technical and customer service issues related to Neumo Cloud Records and Search products. You will support citizens and businesses using the platform, guiding them through the portal and resolving issues end-to-end.

Ideal candidates have strong troubleshooting, excellent communication, and experience with CRM tools. This full-time role emphasizes collaboration across engineering, QA, and product teams and ongoing

Qualifications

Bachelor's degree or equivalent combination of education and experience.
Strong troubleshooting and written/verbal communication skills.

Responsibilities

Serve as first contact for customer inquiries on Neumo Cloud Records and Search.
Provide technical assistance and troubleshooting for citizens and businesses.
Guide users through the online portal and locate relevant information.
Collaborate with engineering, QA, and product teams to resolve issues.
Maintain updates on ticket status and communicate with customers.
Draft and maintain help docs, checklists, and forms.
Monitor accounts for data integrity and prevent issues.
Contribute to cross-functional improvement efforts.