Remote Technical SaaS Support Specialist

Neumo Holdings LLC; Salem (OR); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Neumo Holdings LLC is seeking a Customer Support Specialist (Remote) to act as the initial point of contact for technical and customer service issues related to Neumo Cloud Records and Search products. You will troubleshoot, guide users, and collaborate with internal teams to ensure high customer satisfaction.

The role requires strong communication skills, solid troubleshooting ability, and experience with CRM tools like Salesforce or Zendesk.

Qualifications

• 1 year of experience supporting Neumo products or 3+ years in SaaS support.
• Bachelor's degree in CS/IS/Engineering or related field, or equivalent experience/certification may substitute for a degree.

Responsibilities

• Serve as the first point of contact for technical and customer service issues.
• Troubleshoot issues and resolve tickets in a fast-paced environment.
• Guide users through the Neumo platform and online portal.
• Collaborate with engineering, QA, and product teams to meet customer needs.
• Maintain clear communication and update customers on ticket status.

Skills

Troubleshooting

Customer service

CRM tools

Communication

Technical support

Education

Bachelor's degree or equivalent

Tools

Salesforce

Zendesk

Microsoft AD/DNS/DHCP

Job description

Neumo Holdings LLC is seeking a Customer Support Specialist (Remote) to act as the initial point of contact for technical and customer service issues related to Neumo Cloud Records and Search products. You will troubleshoot, guide users, and collaborate with internal teams to ensure high customer satisfaction.

The role requires strong communication skills, solid troubleshooting ability, and experience with CRM tools like Salesforce or Zendesk.