Payments Support Specialist — Frontline Customer Care

Neumo Holdings LLC; Amherst (NH); On-site; USD 42,000 - 56,000; Full time

Job summary

Neumo Holdings LLC is seeking a Customer Support Specialist for Neumo Payments to deliver frontline assistance for payments and services. This on-site role handles inbound calls, texts, and tickets, guiding clients through transactions and resolving issues across accounts.

Candidates typically have 1–2 years of customer service experience; an associate degree is preferred. Strong communication, problem-solving, and confidentiality are essential, with occasional evenings or weekends required.

Qualifications

• 1–2 years of customer service experience; experience in software, payments, government, or justice-sector clients is a plus.
• Strong verbal and written communication skills are essential.
• Ability to maintain confidentiality and handle sensitive information.
• Position may be remote or on-site (on-site in Amherst, NH).

Responsibilities

• Answer inbound support calls, texts, and emails from clients and customers.
• Assist callers in completing payments and transactions.
• Resolve questions about charges, payments, and account records.
• Route issues to the appropriate team and escalate as needed.
• Document and log software issues for engineering reproduction.
• Maintain accurate support records and client data.

Skills

Customer service

Communication

Problem solving

Discretion/confidentiality

Education

Associate's degree

Tools

Microsoft Office

Job description

Neumo Holdings LLC is seeking a Customer Support Specialist for Neumo Payments to deliver frontline assistance for payments and services. This on-site role handles inbound calls, texts, and tickets, guiding clients through transactions and resolving issues across accounts.

Candidates typically have 1–2 years of customer service experience; an associate degree is preferred. Strong communication, problem-solving, and confidentiality are essential, with occasional evenings or weekends required.