Remote Customer Support Manager

Avenu Holdings Llc; Alabama; Remote; USD 70,000 - 98,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Neumo is seeking a Manager of Customer Support to oversee the day-to-day operations of the customer support team, ensuring service levels and customer satisfaction goals are met. You will mentor a team and collaborate with engineering and product management to resolve escalated issues and improve support processes.

The ideal candidate will have 5+ years in customer support with at least 2 in a leadership role, a Bachelor’s degree preferred, and hands-on experience with Salesforce, Zendesk, Jira,

Qualifications

• 5+ years of experience in customer support, with at least 2 years in a leadership role.
• Bachelor’s degree in Business, Computer Science, or related field preferred.
• Hands-on experience with Salesforce, Zendesk, Jira, and Microsoft Office Suite.

Responsibilities

• Supervise and manage the daily activities of the customer support team, ensuring timely resolution of inquiries and issues.
• Monitor and report on team performance, including response time, resolution time, and customer satisfaction.
• Provide coaching and professional development opportunities to team members.
• Oversee escalation handling and ensure rapid, accurate problem resolution.
• Collaborate with engineering and product management to share knowledge and resolve issues.

Skills

Leadership

Communication

Problem-solving

Cross-functional collaboration

De-escalation

Education

Bachelor’s degree in Business or related field

Tools

Salesforce

Zendesk

Jira

Job description

Neumo is seeking a Manager of Customer Support to oversee the day-to-day operations of the customer support team, ensuring service levels and customer satisfaction goals are met. You will mentor a team and collaborate with engineering and product management to resolve escalated issues and improve support processes.

The ideal candidate will have 5+ years in customer support with at least 2 in a leadership role, a Bachelor’s degree preferred, and hands-on experience with Salesforce, Zendesk, Jira,