SaaS Customer Support Engineer | Remote EU
Makersite
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Benefits offered by this job
Job summary
Makersite is seeking a Customer Support Engineer to join their team and help drive digital transformation globally. You will tackle customer issues, collaborate with technical teams, and enhance product features. This role offers flexibility with the possibility of working remotely or in their offices in Berlin or Stuttgart.
Ideal candidates will have a strong technical background, particularly in B2B SaaS environments, and be passionate about sustainable technology solutions. The position comes with a competitive salary and generous learning budget.
Qualifications
- Minimum 3 years in a technical support role within a complex B2B SaaS environment.
- Strong understanding of SaaS solutions, particularly in product supply chain and sustainable development.
- Ability to explain technical solutions to technical and non-technical users.
Responsibilities
- Investigate and troubleshoot complex customer-reported issues.
- Work closely with Customer Success, Engineering, and Product teams.
- Document solutions and troubleshooting steps in the knowledge base.
Skills
Tools
Job description
Makersite is seeking a Customer Support Engineer to join their team and help drive digital transformation globally. You will tackle customer issues, collaborate with technical teams, and enhance product features. This role offers flexibility with the possibility of working remotely or in their offices in Berlin or Stuttgart.
Ideal candidates will have a strong technical background, particularly in B2B SaaS environments, and be passionate about sustainable technology solutions. The position comes with a competitive salary and generous learning budget.
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