SaaS Customer Acquisition Specialist (Remote)

Creative West; Denver (CO); Remote; USD 58,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

401(k) with up to 5% match

Vacation and sick leave

Holidays

Job summary

Creative West is seeking a Customer Acquisition Coordinator in Colorado to drive revenue for CaFÉ and ZAPP. You will manage inbound/outbound prospecting, qualify leads, conduct product demonstrations, and move opportunities through the sales cycle.

Strong relationship building, pricing clarity, and the ability to meet monthly and quarterly targets are essential. This remote role requires residence in Colorado with occasional in-person office attendance.

Qualifications

• Experience in sales, business development, customer acquisition, fundraising or sponsorship involving direct solicitation.
• Experience conducting needs assessments, discovery, consultative or similar conversations to understand prospective customer needs and inform recommendations.
• Experience leading demonstrations, presentations, or similar customer-facing meetings, particularly for technology products or services that require translating technical or operational information for nontechnical audiences.

Responsibilities

• Manage inbound sales inquiries for CaFÉ and ZAPP, responding promptly, qualifying prospective customers, and determining the appropriate product, service, or next step.
• Conduct outbound prospecting and develop targeted sales lists through research, digital tools, networking, referrals and other lead-generation methods to identify and engage prospective customers.
• Lead discovery conversations to understand and track prospective customers’ needs, current processes, decision criteria, timelines, budgets and other details necessary to assess and advance qualified prospects.
• Schedule and conduct product demonstrations through virtual or in-person meetings, tailoring the conversations to the prospect’s needs and clearly communicating functionality, pricing, and value.
• Manage routine sales opportunities from qualification through close, including communication on standard contract terms and pricing, and moving prospects toward purchase decisions.
• Prepare and disseminate standard quotes and contracts, and coordinate the handoff of closed sales for contract processing, account setup, and onboarding.
• Identify and elevate situations that require additional authority or expertise for opportunities involving nonstandard pricing, contract negotiation, special offers, or other material exceptions.
• Maintain accurate and timely prospect activity in Creative West’s CRM software and other applicable systems.
• Monitor sales activity against monthly, quarterly, and annual acquisition and revenue targets, and provide regular reporting on pipeline activity, conversions, trends, challenges, and opportunities.
• Share relevant information about prospective customer needs, objections, competitor mentions, and recurring product questions to help inform sales, marketing, and product decisions.
• Collaborate with the Director of Business, CaFÉ and ZAPP managers, and other staff on the development and execution of sales campaigns and customer acquisition initiatives.
• Perform other duties as assigned.

Skills

Sales experience

CRM proficiency

Discovery conversations

Product demonstrations

Prospect management

B2B SaaS

Job description

Creative West is seeking a Customer Acquisition Coordinator in Colorado to drive revenue for CaFÉ and ZAPP. You will manage inbound/outbound prospecting, qualify leads, conduct product demonstrations, and move opportunities through the sales cycle.

Strong relationship building, pricing clarity, and the ability to meet monthly and quarterly targets are essential. This remote role requires residence in Colorado with occasional in-person office attendance.