SaaS Applications Lead
DQE Communications
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Benefits offered by this job
Job summary
DQE Communications is seeking a SaaS Applications Lead to own the strategy, roadmap, and day‑to‑day operation of the company’s business applications, SaaS platforms, and operational systems. The role partners with Finance, Operations, Sales, and Product to align technology with business goals.
Hybrid work is required and local Pittsburgh presence is preferred. The ideal candidate combines strategic leadership with hands‑on systems administration and a track record of managing NetSuite,
Qualifications
- Bachelor’s degree in Information Systems, Computer Science, Business Technology, or related discipline, or equivalent professional experience supporting enterprise business systems.
- 7+ years of experience in business systems, SaaS administration, or enterprise applications, including at least 2 years leading a team or owning a platform portfolio end‑to‑end
Responsibilities
- Own the multi‑year roadmap and strategy for DQE’s SaaS application and business systems portfolio, balancing new capability, operational reliability, and technical debt
- Lead and mentor business systems analysts and administrators, setting standards for documentation, governance, and operational excellence
- Partner with executive and functional leadership across Finance, Operations, Sales, and Product to align platform investments with business priorities
- Analyze business processes and identify opportunities for system improvements, automation, and operational efficiencies
- Direct administration, configuration, and operational support of DQE’s SaaS and business systems portfolio, including ERP, CRM, reporting, and operational tooling
- Partner with business stakeholders to gather requirements, evaluate needs, and recommend scalable technology solutions
- Own the lifecycle of DQE’s core platforms such as NetSuite (ERP), SiteTracker, and the enterprise data warehouse, along with supporting CRM, HRIS, and BI tools
- Collaborate with internal teams and vendors to implement enhancements, integrations, and new solutions
- Develop documentation, workflows, governance standards, and system best practices
- Monitor system performance, data integrity, user access, and platform health
- Assist with reporting, dashboards, analytics, and operational data management initiatives
- Lead vendor strategy across the portfolio: contract negotiations, renewals, performance management, escalations, and consolidation decisions
- Evaluate emerging technologies and AI‑enabled tools, including platforms such as Claude, to improve workflows and productivity
- Support governance initiatives related to system administration, data management, and operational processes
Skills
Education
Tools
Job description
Based in Pittsburgh, Pennsylvania, DQE Communications delivers fast, reliable fiber‑optic Internet and data network services to businesses and carriers across Pennsylvania, West Virginia, and Maryland. Since our start in 1997 as a small dark fiber provider in the Pittsburgh area, we’ve grown into one of the region’s leading network service providers. Our fiber footprint and product offerings continue to expand, but our focus remains the same, providing secure, dependable connectivity and building lasting relationships with our customers.
At DQE, our culture is built around three core values: Service, Trust, and Urgency. We take pride in providing reliable service to our customers, earning trust through integrity and accountability, and acting with urgency to deliver results that make an impact. When you work with DQE, you get more than a provider, you get a team that cares about your business and works hard to find the best solution for you.
DQE Communications is seeking a SaaS Applications Lead to own the strategy, roadmap, and day‑to‑day operation of the business applications, SaaS platforms, and operational systems that power our organization. This role is ideal for an experienced technology leader who has owned an enterprise application portfolio end‑to‑end. Success in this role requires the ability to lead vendor relationships, and work cross‑functionally with executive stakeholders across Finance, Operations, Sales, and Product to align business objectives with scalable technology solutions.
The ideal candidate combines proven leadership of a SaaS/business application portfolio with hands‑on systems administration depth. This individual will own platform strategy, the multi‑year roadmap, and operational execution for DQE’s core systems, including, but not limited to, NetSuite, SiteTracker, and the enterprise data warehouse. This position requires someone with experience leading vendor strategy, governance, and integration architecture across the portfolio. Hybrid work environment, Must be local to the Pittsburgh area.
- Own the multi‑year roadmap and strategy for DQE’s SaaS application and business systems portfolio, balancing new capability, operational reliability, and technical debt
- Lead and mentor business systems analysts and administrators, setting standards for documentation, governance, and operational excellence
- Partner with executive and functional leadership across Finance, Operations, Sales, and Product to align platform investments with business priorities
- Analyze business processes and identify opportunities for system improvements, automation, and operational efficiencies
- Direct administration, configuration, and operational support of DQE’s SaaS and business systems portfolio, including ERP, CRM, reporting, and operational tooling
- Partner with business stakeholders to gather requirements, evaluate needs, and recommend scalable technology solutions
- Own the lifecycle of DQE’s core platforms such as NetSuite (ERP), SiteTracker, and the enterprise data warehouse, along with supporting CRM, HRIS, and BI tools
- Collaborate with internal teams and vendors to implement enhancements, integrations, and new solutions
- Develop documentation, workflows, governance standards, and system best practices
- Monitor system performance, data integrity, user access, and platform health
- Assist with reporting, dashboards, analytics, and operational data management initiatives
- Lead vendor strategy across the portfolio: contract negotiations, renewals, performance management, escalations, and consolidation decisions
- Evaluate emerging technologies and AI‑enabled tools, including platforms such as Claude, to improve workflows and productivity
- Support governance initiatives related to system administration, data management, and operational processes
- Demonstrated experience leading a SaaS or business application portfolio, including roadmap ownership, vendor strategy, and team leadership
- Working knowledge of NetSuite (ERP), SiteTracker, or similar enterprise platforms used in telecom or service provider environments
- Experience gathering requirements, documenting business processes, and translating operational needs into technical solutions
- Strong analytical, troubleshooting, and problem‑solving skills
- Ability to manage multiple systems, projects, and stakeholder priorities simultaneously
- Excellent communication and collaboration skills across technical and nontechnical teams
- Experience working with vendors, third‑party providers, or managed service partners
- Experience with data warehouse platforms, reporting systems, or business intelligence tools
- Hands‑on systems administration experience with business‑critical platforms
- Familiarity with governance, compliance, and operational process management
- Experience with workflow automation, integrations, or API‑driven platforms
- Preferred: hands‑on experience applying AI‑enabled tools (e.g., Claude) to automate reporting, documentation, or operational workflows
- Knowledge of telecommunications, infrastructure, or technology‑focused business environments
- Experience with project coordination or solution implementation initiatives
- Bachelor’s degree in Information Systems, Computer Science, Business Technology, or related discipline, or equivalent professional experience supporting enterprise business systems.
- 7+ years of experience in business systems, SaaS administration, or enterprise applications, including at least 2 years leading a team or owning a platform portfolio end‑to‑end
- Healthcare
- Dental / Vision
- 401k
- Life Insurance
- Paid Time Off
- Holidays
- Hybrid Work Environment
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