NetSuite Administrator & SaaS Applications Lead

DQE Communications; Pittsburgh (Allegheny County); Hybrid; USD 95,000 - 140,000; Full time

Benefits offered by this job

Healthcare

Dental / Vision

401k

Life Insurance

Paid Time Off

Holidays

Hybrid Work Environment

Job summary

DQE Communications in Pittsburgh seeks a NetSuite Administrator & SaaS Applications Lead to own NetSuite operations and drive the strategy for our business applications portfolio. You will partner with Finance, Operations, Sales, and Product to optimize processes, improve data quality, and deliver scalable technology solutions while guiding vendor relationships and governance.

This hybrid role requires hands-on administration, roadmap ownership, and leadership of a small team to ensure reliable,

Qualifications

• Significant hands-on NetSuite administration experience in a business-critical environment.
• Experience configuring NetSuite roles, permissions, workflows, saved searches, dashboards and reports.
• Proven track record leading a SaaS or enterprise applications portfolio with roadmap ownership and vendor strategy.
• Experience gathering requirements, documenting processes, and translating needs into technical solutions.
• Strong analytical, troubleshooting, and problem-solving skills.

Responsibilities

• Serve as DQE’s primary NetSuite administrator and SME.
• Manage NetSuite configuration, roles/permissions, workflows, forms, fields, saved searches, dashboards, and reports.
• Troubleshoot system issues and coordinate with NetSuite/partners for escalations.
• Partner with Finance and other teams to improve NetSuite usage across processes.
• Monitor system performance, data integrity, and readiness for releases/updates.
• Own the multiyear SaaS roadmap and strategy for business systems portfolio.

Skills

NetSuite administration

SaaS portfolio leadership

Vendor management

Requirements gathering

Analytical skills

Communication & collaboration

AI-enabled tools experience

Education

Bachelor’s degree in Information Systems, Computer Science, Business Technology, or related discipline

Tools

NetSuite

SiteTracker

Data warehouse

CRM

HRIS

BI tools

Job description

NetSuite Administrator & SaaS Applications Lead

DQE Communications is seeking a NetSuite Administrator & SaaS Applications Lead to serve as the primary administrator and subject‑matter expert for our NetSuite environment while helping lead the strategy, roadmap, and day‑to‑day operation of the broader business applications portfolio.

NetSuite will be the primary focus of this position, requiring hands‑on administration, configuration, troubleshooting, process improvement, and user support. The role will also oversee other business‑critical platforms, including SiteTracker and DQE’s enterprise data warehouse, along with supporting CRM, HRIS, reporting, and business intelligence tools.

Success in this role requires the ability to combine hands‑on technical administration with portfolio leadership. This individual will partner with stakeholders across Finance, Operations, Sales, and Product to understand business needs, improve processes, and deliver scalable technology solutions. The position will also help lead vendor relationships, platform governance, integration planning, and the development of DQE’s multi‑year applications roadmap.

This is a hybrid position based in Pittsburgh, Pennsylvania. Candidates must be able to work onsite as required.

Key Job Responsibilities

• Serve as DQE’s primary NetSuite administrator and internal subjectmatter expert.
• Manage NetSuite configuration, roles and permissions, workflows, forms, fields, saved searches, dashboards, reports, and related administrative functions.
• Troubleshoot system issues, respond to user needs, and coordinate escalations with NetSuite or thirdparty support partners when necessary.
• Partner with Finance and other business teams to understand requirements and improve the use of NetSuite across business processes.
• Monitor system performance, data integrity, user access, platform health, and readiness for NetSuite releases and updates.
• Identify opportunities to improve processes through NetSuite enhancements, workflow automation, reporting, and system integrations.
• Own the multiyear roadmap and strategy for DQE’s SaaS applications and business systems portfolio, balancing new capabilities, operational reliability, and technical debt.
• Lead and mentor business systems analysts and administrators, establishing standards for documentation, governance, and operational excellence.
• Partner with executive and functional leaders across Finance, Operations, Sales, and Product to align platform investments with business priorities.
• Direct the administration, configuration, and operational support of DQE’s broader SaaS and business systems portfolio.
• Own the lifecycle of core platforms, including NetSuite, SiteTracker, and the enterprise data warehouse, along with supporting CRM, HRIS, and business intelligence tools.
• Collaborate with internal teams and vendors to implement system enhancements, integrations, and new technology solutions.
• Develop and maintain system documentation, workflows, governance standards, training resources, and administrative best practices.
• Support reporting, dashboards, analytics, and operational datamanagement initiatives.
• Lead vendor strategy across the applications portfolio, including contract negotiations, renewals, performance management, escalations, and consolidation decisions.
• Evaluate emerging technologies and AIenabled tools, including platforms such as Claude, to improve workflows and productivity.
• Support governance initiatives related to system administration, data management, access controls, and operational processes.

Required Skills and Abilities

• Significant handson experience administering NetSuite in a businesscritical environment.
• Experience with NetSuite configuration, roles and permissions, workflows, saved searches, dashboards, reporting, data management, and system integrations.
• Demonstrated experience leading a SaaS or business applications portfolio, including roadmap ownership, vendor strategy, and team leadership.
• Experience gathering requirements, documenting business processes, and translating operational needs into technical solutions.
• Strong analytical, troubleshooting, and problemsolving skills.

Ability to manage multiple systems, projects, and stakeholder priorities simultaneously.

• Excellent communication and collaboration skills across technical and nontechnical teams.
• Experience working with vendors, thirdparty providers, or managed service partners.
• Experience with data warehouse platforms, reporting systems, or business intelligence tools.
• Familiarity with governance, compliance, access management, and operational process controls.
• Experience with workflow automation, system integrations, or APIdriven platforms.
• Knowledge of telecommunications, infrastructure, or another technologyfocused business environment.
• Experience coordinating projects or implementing enterprise technology solutions.

NetSuite certification is preferred.

• Handson experience applying AIenabled tools to reporting, documentation, or operational workflows is preferred.
• Experience with SiteTracker or a comparable operational platform is preferred.

Education and Experience

• Bachelor’s degree in Information Systems, Computer Science, Business Technology, or a related discipline, or equivalent professional experience supporting enterprise business systems.
• Seven or more years of experience in business systems, SaaS administration, or enterprise applications, including substantial handson NetSuite administration experience.
• At least two years of experience leading a team or owning an enterprise platform or applications portfolio end to end.

What We Offer

• Healthcare
• Dental / Vision
• 401k
• Life Insurance
• Paid Time Off
• Holidays
• Hybrid Work Environment