SaaS Applications Engineer I

Florida; Tallahassee (FL); On-site; USD 47,000 - 52,000; Full time

Job summary

The Department of Elder Affairs in Florida is seeking an Applications Systems Programmer I to oversee the administration, configuration, and maintenance of SaaS applications to ensure availability, performance, and security.

You will manage user access and licenses, plan updates, monitor health and incidents, coordinate with vendors, document procedures, and support incident response while upholding agency policies and data protection requirements.

Qualifications

• Understanding of applications.
• Office 365 knowledge (Teams/SharePoint preferred).
• Willingness to learn.
• Strong written and verbal communication skills.
• Ability to establish and maintain effective working relationships.
• Ability to plan, organize, and coordinate work.
• Strong critical thinking and research skills.
• Ability to solve technical problems quickly and completely.
• Ability to prioritize tasks and service requests.

Responsibilities

• Oversee the administration, configuration, and maintenance of SaaS applications to ensure availability, performance, and security.
• Manage user access, onboarding/offboarding, roles, permissions, and license allocation in compliance with organizational policies, supporting SSO and MFA.
• Monitor system health, usage, and service incidents; coordinate troubleshooting and technical support with vendors.
• Plan, test, and implement application updates and new features; assess operational, security, and training impacts.
• Maintain and validate backup, recovery, and security controls; ensure data protection and compliance with organizational requirements.
• Document configuration standards, procedures, and support guides; communicate maintenance, outages, and major changes to users.
• Evaluate new SaaS tools and features for technical fit, security cost, and integration.
• Provide ongoing user support by answering questions about application features and sharing best practices.
• Support incident response, preserve evidence, and coordinate remediation with internal teams and vendors.
• Performs other duties as assigned.

Skills

Applications knowledge

Office 365

Willingness to learn

Strong communication

Relationship building

Planning and organizing

Critical thinking

Problem solving

Task prioritization

Job description

The Department of Elder Affairs in Florida is seeking an Applications Systems Programmer I to oversee the administration, configuration, and maintenance of SaaS applications to ensure availability, performance, and security.

You will manage user access and licenses, plan updates, monitor health and incidents, coordinate with vendors, document procedures, and support incident response while upholding agency policies and data protection requirements.