SaaS Account Growth Manager (Hybrid)

CallRail; Atlanta (GA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare coverage

HSA with company match

Parental leave

Flexible vacation policy

401K match

Stock options

Job summary

CallRail is seeking an Account Manager to own and grow a portfolio of existing customer accounts from its Atlanta office. You will drive expansion and cross-sell across the product suite, protect retention, and serve as the primary contact for customers maximizing value from CallRail’s platform.

You’ll run product demos, monitor usage, and collaborate with Support to resolve technical questions, while building consultative relationships and maintaining forecast data in Salesforce.

Qualifications

• 5+ years of sales experience in account management, customer success, or SaaS sales.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Own a defined portfolio of existing CallRail accounts and manage post-sale relationships.
• Identify and close expansion and cross-sell opportunities across CallRail product suite.
• Drive account retention by monitoring usage and health signals and leading renewal conversations.
• Deliver tailored product demos to show how CallRail solutions address business problems.
• Collaborate with Support to resolve technical inquiries and ensure timely responses.
• Build trusted relationships with key stakeholders within each account.

Skills

Sales experience

Account management

SaaS sales

Communication

Negotiation

Education

Bachelor’s degree

Tools

Salesforce

Gong

Outreach

Job description

CallRail is seeking an Account Manager to own and grow a portfolio of existing customer accounts from its Atlanta office. You will drive expansion and cross-sell across the product suite, protect retention, and serve as the primary contact for customers maximizing value from CallRail’s platform.

You’ll run product demos, monitor usage, and collaborate with Support to resolve technical questions, while building consultative relationships and maintaining forecast data in Salesforce.