Ryan White Services Manager

Council of Community Services; Roanoke (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Council of Community Services seeks a Ryan White Services Manager to oversee day-to-day Ryan White Part B service delivery and support the Director of Health Services in program administration.

The role supervises staff, coordinates intake and eligibility workflows, monitors service delivery, and translates grant requirements into consistent daily practice. Strong communication and data management skills are essential.

Qualifications

• Knowledge of HIV care and treatment, Ryan White service delivery, client eligibility, and documentation requirements.

Responsibilities

• Coordinate daily Ryan White Part B operations including referrals, intake, eligibility, case management workflows, service authorizations, and follow-up.

Skills

Staff supervision

Operational oversight

Communication skills

Microsoft Office

Education

Bachelor's degree in human services or related field

Job description

Position Overview

The Ryan White Services Manager provides day-to-day operational oversight of Ryan White Part B service delivery and supports the Director of Health Services in effective program administration. The Manager supervises service staff, coordinates daily operations and client service workflows, monitors adherence to policies and service standards, and helps implement program requirements and priorities set by the Director. The position translates grant requirements and program policies into consistent daily practice.

JOB TITLE: Ryan White Services Manager

REPORTS TO: Director of Health Services

CLASSIFICATION: Full-time/Exempt

Responsibilities And Duties

Program operations

• Coordinate daily Ryan White Part B operations, including referrals, intake, eligibility, case management workflows, service authorizations, and follow-up.
• Monitor caseloads, staff assignments, and service delivery to support timely, consistent client services; identify and resolve operational barriers, escalating matters that require the Director’s decision.
• Put approved procedures and operational priorities into practice across the service team and communicate changes clearly to staff.

Staff supervision and development

• Supervise Ryan White service staff, set daily priorities, provide guidance and technical assistance, and support accountability for assigned work.
• Review staff work for adherence to established policies, procedures, documentation requirements, and service standards; address concerns and follow up on corrective actions as appropriate.
• Coordinate onboarding, training, and professional development based on program requirements and identified staff needs.

Documentation, monitoring, and reporting

• Review client records, eligibility documentation, and service entries for completeness, accuracy, timeliness, and compliance; conduct routine chart reviews and follow up on findings.
• Oversee consistent entry and maintenance of client and service information in required data systems and logs.
• Support program reporting and quality management activities by monitoring service data, helping resolve discrepancies, and preparing information requested by the Director.
• Support preparation for Ryan White monitoring visits, peer reviews, and audits; help staff assemble records and implement follow-up actions.

Coordination and communication

• Work closely with the Director of Health Services on program administration, emerging service needs, operational risks, and implementation of grant requirements.
• Coordinate with case management staff, program partners, and other service providers to support continuity of care and timely referrals.
• Participate in required Ryan White meetings, staff meetings, trainings, and other program activities.
• Perform other related duties as assigned.

Required Skills And Abilities

• Knowledge of HIV care and treatment, Ryan White service delivery, client eligibility, and documentation requirements.
• Ability to supervise and support staff, organize competing priorities, and resolve day-to-day service issues.
• Strong written and verbal communication skills and the ability to work respectfully with diverse populations.
• Proficiency with Microsoft Office and the ability to use program data systems accurately.
• Valid driver’s license and reliable transportation.

Education And Experience

• Bachelor’s degree in human services or a related field, or at least three years of experience in HIV care services or a related field.