RV Resort Operations & Guest Experience Leader

Sun Communities; Davenport (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Sun Communities, Inc. is seeking an RV Resort Manager to oversee operations, guest relations, leasing, and vendor coordination at the Davenport/Kissimmee South resort. You will drive profitability, manage budgets, and ensure policy compliance while leading a on-site team.

The role requires 2 years of property management experience with supervisory duties, strong service ethos, and knowledge of fair housing laws. Housing may be provided; valid driver’s license required.

Qualifications

• 2 years in property management/resort experience, including 2 years of supervisory experience
• 6 months in previous sales and leasing experience
• 6 months in experience with NetSuite
• General knowledge of property maintenance
• Ability to thrive in a fast-paced environment
• Working knowledge of basic accounting principles
• Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
• Basic computer proficiency, including email, the internet and Microsoft Office Suite
• Flexibility to respond to resort needs during non-business hours
• Ability to live on-site within the resort (housing provided), if applicable
• Must have a valid driver's license

Responsibilities

• Ensures guests & residents receive the highest levels of service consistent with Sun’s Customer Service philosophy (Essential)
• Handles resident & guest complaints in a timely & professional manner, communicating through a variety of means (Essential)
• Manages the rent collection process, including collecting, posting & depositing income from leasing of rental sites. Ensures bad debt is submitted to collections (Essential)
• Handles delinquencies & approves eviction proceedings while adhering to Sun’s policies (Essential)
• Reviews residency applications & approves or denies residency (Essential)
• Ensures compliance of policies designed to increase team member safety. Submits workers’ compensation accident & incident reports on a timely basis (Essential)
• Reports deficiencies which would adversely affect the operation of the resort to the RVP (Essential)
• Enforces resort rules & regulations (Essential)
• Ensures compliance with federal state & local agencies that regulate fair housing laws & resort operations (Essential)
• Ensures that overall resort appearance is well maintained & groomed to Sun’s curb appeal standards (Essential)
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Monitors, codes & approves all invoices for operating expenses & sales related costs. Maintains petty cash & activity accounts
• Consults RVP to determine the best course of action in the event a question or situation does not have an established guideline
• Oversees & accounts for balancing of RV income nightly. Signs off on bank deposits and forwards RV income report to Main Office
• Inspects & recommends purchase & renovation of used/repossessed homes.
• Markets models, pre-owned & brokered homes for sale. Prepares documents to list and sell homes
• Identifies & prepares sites for Sun Homes models. Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins
• Assists RVP with developing a marketing strategy & maintaining effective advertising to attract prospective guests
• Assists RVP with preparation of annual operating budget. Provides accurate data to assist in capital expenditure & expansion budget needs
• Reviews monthly property accounting reports and compiles reports for the Accounting department. Prepares monthly explanation of P&L variances

Skills

Customer service

Operations management

Budgeting

Leadership

Marketing & leasing

Education

High School Diploma or GED

Tools

NetSuite

Job description

Sun Communities, Inc. is seeking an RV Resort Manager to oversee operations, guest relations, leasing, and vendor coordination at the Davenport/Kissimmee South resort. You will drive profitability, manage budgets, and ensure policy compliance while leading a on-site team.

The role requires 2 years of property management experience with supervisory duties, strong service ethos, and knowledge of fair housing laws. Housing may be provided; valid driver’s license required.