Guest Experience Specialist - Front Desk & Service Excellence

PainCeptor; California (MO); On-site; USD 31,000 - 42,000; Full time

Job summary

A hospitality firm in California, Missouri is seeking a responsible individual for managing guest accounts. The role involves resolving guest complaints, check-ins, and ensuring adherence to hotel standards. Ideal candidates will possess excellent organizational skills, proficiency in English, and have prior experience in a 3 Star or 3 Diamond hotel. This position requires a pleasant demeanor and the ability to stay calm under pressure while providing exceptional guest service.

Qualifications

• Previous 3 Star / 3 Diamond hotel experience a plus.
• Able to remain calm and professional in a busy environment.

Responsibilities

• Register and checkout guests accurately and in a timely manner.
• Answer inquiries pertaining to hotel policies and services.
• Handle cash, checks, or credit cards from guests and record transactions.
• Assign, select, and do room changes in a complete, accurate, and timely manner.
• Offer a genuine greeting.
• Adhere to all 4 Star / 4 Diamond standards.
• Maintain knowledge of room availability at all times.
• Upsell rooms effectively.
• Ensure workspace and office are always clean and tidy.

Skills

Reading, writing and oral proficiency in English

Pleasant and outgoing personality

Excellent organizational skills

Ability to deal with difficult situations

Education

High School Diploma or GED

Job description

A hospitality firm in California, Missouri is seeking a responsible individual for managing guest accounts. The role involves resolving guest complaints, check-ins, and ensuring adherence to hotel standards. Ideal candidates will possess excellent organizational skills, proficiency in English, and have prior experience in a 3 Star or 3 Diamond hotel. This position requires a pleasant demeanor and the ability to stay calm under pressure while providing exceptional guest service.