RV Parts Associate & Walkthrough Specialist

Bretz RV & Marine; Billings (MT); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Excellent earning potential and career

Medical benefits package (vision &

401(k) with company match

Holiday pay & vacation time

Employee discounts

Employee Borrow Program (take a camper

Profit sharing

Job summary

Bretz RV & Marine in Liberty Lake, WA, is seeking an RV Orientation Specialist who empowers customers by walking them through their new unit, teaching how everything works, and outfitting rigs with the exact gear for a great trip.

You will build genuine connections, share knowledge, and help guests realize travel dreams while growing with a family‑oriented team in a booming outdoor‑adventure business.

Qualifications

• High school diploma or equivalent required.
• Weekend availability required.
• Able to quickly learn about a variety of parts.
• Personable and friendly with strong listening skills.
• Effective communication with customers and coworkers.
• Ability to work in a fast-paced environment.

Responsibilities

• Educate and inspire through hands-on orientation for RVs and boats.
• Consult with owners to outfit units with parts and upgrades.
• Answer technical questions and provide maintenance guidance.
• Turn backorder or inventory issues into positive customer experiences.
• Keep displays engaging and aligned with promotions.
• Develop consultative sales skills and product knowledge.

Skills

Customer service

Communication skills

Teaching/training

Quick learner

Reliability

Education

High school diploma or equivalent

Tools

RV & boating industry knowledge

Job description

At our core, we believe that outdoor adventures create lifelong memories, bring families closer, and inspire a life lived outside the box. A new RV or boat isn’t just a vehicle—it’s the start of someone’s next great journey. But stepping into a new rig can feel overwhelming, and that’s where you come in.

We are looking for someone who shares our passion for the open road and believes that every customer deserves complete confidence when heading out on their first trip. As an RV Orientation Specialist, your primary purpose is to empower our customers: walking them step-by-step through their new unit, educating them on how everything works, and outfitting their rig with the exact gear they need to make every trip seamless, safe, and unforgettable.

If you thrive on building genuine connections, teaching others, and helping people realize their travel dreams, you’ll find a fulfilling home here. Through relentless integrity, product curiosity, and a customer-first mindset, you will directly shape our guests' experiences while building a rewarding career with room for advancement.

What You’ll Do

• Educate & Inspire:Conduct thorough, hands‑on orientation walk‑throughs for new and used RV and boat owners, turning complex systems into clear, simple instructions.

• Curate the Journey:Consult with owners to understand their unique camping style and outfit their units with the right parts, accessories, and upgrades for their specific lifestyle.

• Guide & Problem‑Solve:Welcome retail customers, answer technical questions, and offer practical advice on maintenance, installation, and gear selection.

• Deliver World‑Class Solutions:Turn potential disruptions—like backorders or damaged inventory—into exceptional experiences through proactive, creative problem‑solving.

• Maintain the Experience:Keep product displays engaging, organized, and aligned with current promotions so customers can easily visualize their next adventure.

• Drive Personal & Team Growth:Master our consultative sales approach, continuously expand your product knowledge, and contribute to store success.

What You Bring

• A naturally friendly, outgoing personality with a heart for service and teaching.

• A quick‑learning mindset eager to master new RV/marine systems, tech, and accessories.

• Strong communication skills and the ability to connect with people from all walks of life.

• High integrity, strong work ethic and a passion for continuous personal growth.

Required

• High school diploma or equivalent degree
• Weekend availability
• Able to quickly learn about a variety of parts
• Personable, friendly and willing to listen
• Ability to effectively communicate with customers as well as coworkers and management
• Ability to work in a fast‑paced environment

Preferred

• One to three years of experience in customer service
• Previous sales experience
• Familiarity with stocking and organizing inventory
• Prior knowledge of the RV & boating industry

Physical Requirements

• Stand & walk for extended periods (up to 8 hours) while assisting customers at the counter or walking around the showroom.
• Lift, carry, and move items weighing up to 50 pounds regularly, such as RV parts and accessories.
• Bend and stoop to retrieve items from lower shelves or demonstrate features during walkthroughs.
• Climb short ladders or steps to access higher shelves or areas of the camper, such as roof ladders or overhead storage compartments.
• Speak clearly and project your voice to explain features and guide customers during camper walkthroughs.
• Adapt to temperature fluctuations and other outdoor conditions when showing units.

Schedule

• Monday to Sunday - 9am to 5pm
• Sundays off and one weekday off

Compensation & Earning Potential:

• Base Pay:Starting at$17.00 per hourto guarantee strong baseline stability while you learn and build customer relationships.
• Performance Commission:Earn direct commission on all parts, accessories, and unit outfitting sales.
• Total Opportunity:Your income grows directly with your ability to deliver value to our customers. Successful specialists earn well beyond base pay by fully outfitting rigs during orientations and helping guests gear up for the road.

Benefits

• Excellent earning potential and advancement opportunities
• Medical benefits package with multiple plan options to choose from, including vision and dental
• 401(k) retirement plan with employer match
• Holiday pay and vacation time
• Employee discounts
• Employee Borrow Program (take a camper and GO CAMPING)
• Profit sharing

What you can expect from Bretz

• Opportunity to work in a family‑oriented environment where work life balance matters
• Growth and advancement opportunities
• Team building activities and events throughout the year
• The opportunity to be a part of a team in a booming industry that works together to provide every customer the best experience possible

About Our Dealership:

Bretz RV & Marine, a family‑owned beacon for outdoor enthusiasts, began its journey in Missoula, Montana, in 1967. Founders Frank and Vi Bretz, initially involved in a service station and U‑Haul rentals, ventured into the world of outdoor adventures with their foray into selling and renting travel trailers. This marked the beginning of a legacy centered around the great outdoors.

Today, Bretz RV & Marine is delighted to bring this spirit to Washington's Spokane and Liberty Lake areas. Here, amidst the region's natural splendor and vibrant community spirit, we align perfectly with our exploration and family adventure ethos.

Liberty Lake, nestled near the Idaho border, offers an idyllic backdrop for outdoor activities, with its picturesque lake, scenic parks, and numerous hiking trails. The community thrives on adventure and the natural beauty of Washington's landscapes. Spokane, the cultural hub nearby, complements this with its rich history, bustling arts scene, and the famed Spokane River running through the city. These locales resonate with the very essence of Bretz RV & Marine - a call to explore, enjoy, and cherish the great outdoors.

From our origins in Montana to our latest home in Washington, Bretz RV & Marine has grown significantly. Our team embodies our dedication to providing excellent services and fostering a passion for adventure. We specialize in helping both seasoned explorers and first‑time adventurers find the perfect gear for their journeys.

Our expansion into the Spokane and Liberty Lake areas is more than just business growth; it continues the Bretz family story. It's about connecting with like‑minded individuals who share our love for nature, adventure, and quality family time. We're here to help you make the most of the beautiful surroundings, whether it's a weekend getaway to Coeur d'Alene, a family camping trip in the Selkirk Mountains, or exploring the numerous trails and lakes this region is famed for.

Join us at Bretz RV & Marine in Liberty Lake, where your adventure begins, and the memories last a lifetime.

EEOC Statement:

Bretz RV & Marine is committed to a policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence without regard to race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. This commitment extends to all aspects of our employment practices in compliance with Washington State's non-discrimination policies.

Products and Brands:

RV Manufacturers: Airstream, Coachmen, Dutchmen, Entegra Coach, Forest River, Grand Design, Heartland, Keystone RV, KZ RV, NuCamp, Thor, Tiffin, Ember RV, Brinkley RV, Oliver Trailers.

Boat Manufacturers: Barletta, Sea‑Doo, Bayliner, Chaparral, Crownline, Smokercraft, Lowe, Starcraft, MB Sport, Sun Chaser, Yamaha Outboards, Honda Outboards, Mercury/Mercruiser, Volvo Marine, Thunderjet, Sylvan Boats.