RV Orientation & Customer Experience Lead

La Mesa Rv Inc; Mesa (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Healthcare coverage

401K

PTO

Job summary

La Mesa RV is hiring an Orientation Technician to WOW buyers at delivery with excellent customer service and timely processing. The role involves walking through the RV with the Delivery Coordinator, inspecting for cleanliness, validating items function, and suggesting accessories during orientation.

You will present a positive, professional demeanor and work closely with multiple departments to ensure a smooth customer experience.

Qualifications

• Pre-employment screenings including background and drug test

Responsibilities

• Walk through the RV with the Delivery Coordinator to verify due bills and ensure items are completed
• Inspect RV for cleanliness and detail to meet standards
• Ensure all shown items function properly before orientation with the customer
• Make a list of recommended accessories during the initial walk-through for the orientation
• Provide customer-oriented service during orientation
• Review the orientation folder with the customer
• Maintain a positive, influential personality and fair interaction with each department

Skills

Customer service

Communication

Job description

La Mesa RV is hiring an Orientation Technician to WOW buyers at delivery with excellent customer service and timely processing. The role involves walking through the RV with the Delivery Coordinator, inspecting for cleanliness, validating items function, and suggesting accessories during orientation.

You will present a positive, professional demeanor and work closely with multiple departments to ensure a smooth customer experience.