RV Customer Experience Specialist

Forest River, Inc.; Elkhart (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Forest River, Inc. is seeking a customer service representative to support dealers and customers in a fast-paced environment in Indiana. The role focuses on providing phone, email, and written support, processing parts orders and warranty claims, and assisting with cross-training within the department.

The successful candidate will demonstrate strong written and verbal communication, attention to detail, and a customer-first approach while learning product knowledge from frame to final assembly.

Qualifications

• Attention to detail and accuracy.
• Proficient with Microsoft Office programs.
• Familiar with RV or commercial vehicle parts preferred.
• Excellent written and verbal communication skills.
• Desire to provide extraordinary customer service.
• Ability to work in a team and switch tasks.

Responsibilities

• Provide customer service and technical support via phone, email, written correspondence and fax.
• Provide a variety of supporting roles for the Customer Service department.
• Participate in cross-training of tasks within the department.
• Process dealer's parts orders and Warranty Claims.
• Answer questions regarding claims via phone/email.
• Record retention and reporting.
• Miscellaneous office duties.
• Learn product knowledge from frame to final.

Skills

Attention to detail

Communication skills

MS Office

Customer service experience

Team player

Problem solving

Tools

Microsoft Office

Job description

Forest River, Inc. is seeking a customer service representative to support dealers and customers in a fast-paced environment in Indiana. The role focuses on providing phone, email, and written support, processing parts orders and warranty claims, and assisting with cross-training within the department.

The successful candidate will demonstrate strong written and verbal communication, attention to detail, and a customer-first approach while learning product knowledge from frame to final assembly.