Ruth's Chris Assistant General Manager

AHC Hospitality; Grand Rapids (MI); Hybrid; USD 48,000 - 62,000; Full time

Benefits offered by this job

Full benefits (medical, dental &vision

401K

Paid vacation

Discounted downtown parking

Free employee meals

Hotel and restaurant discounts

Job summary

The Ruth's Chris and Lumber Baron Assistant Manager role at AHC Hospitality in Grand Rapids is focused on delivering flawless guest service, maintaining current cocktail and wine menus, and supporting daily operations alongside the General Manager.

You will train bar staff, ensure brand standards, manage scheduling, and drive guest satisfaction while monitoring costs and lead times for menus, events, and social media outreach at Ruth's Chris and Lumber Baron.

Qualifications

• Bachelor's degree preferred.
• 2+ years management in high-volume restaurant or hotel.
• TiPs Certified.
• Wine knowledge required.

Responsibilities

• Manage, train, and implement bar systems and structures.
• Keep bar current with Grand Rapids community via events.
• Coordinate between upper management and staff for tastings and presentations.
• Assist in Ruth's Chris training to ensure brand compliance.
• Oversee social media content to boost visibility and guest traffic.
• Print and maintain current cocktail and wine menus.
• Manage inventory and reduce wine, beer, liquor costs.
• Schedule staff and ensure proper guest service.

Skills

TIPS Certified

Serve Safe Manager Certified

P&L reading

Conflict resolution

Education

Bachelor's degree preferred

Wine knowledge required

Job description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.

This is a full-time position requiring weekend availability.

This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

SUMMARY

The Ruth's Chris and Lumber Baron Assistant Manager role is to generate further revenue by executing flawless guest service, keeping our cocktail and wine menus current and competitive, and helping to control the floor throughout daily operations. This includes training the bar staff in both outlets, holding them accountable, while making sure the energy is positive and lively. Works closely with the General Manager and performs specific tasks as requested by the General Manager. Responsible for the general operation of staff functions and all aspects of the restaurant in the absence of the General Manager.

ESSENTIAL FUNCTIONS

• Managing, Training, Implementing New Bar Systems and Structures
• Keeping the bar current with Grand Rapids community by involving ourselves in local drink competitions, advertisements, and events (Wine and Food Festival, GRAM, etc,)
• Coordination between upper management and staff with all cocktail and wine tastings and presentations and between our Wine and Liquor Reps.
• Help management execute Ruth's Chris training to ensure brand compliancy (verbiage, proper service, SMAC certifications, new bartender employees in the bars)
• Responsible for all social media content to increase visibility and drive more traffic to the restaurants and bars – taking us to the next level . Focus on increasing guest counts
• Execute and print our cocktail and wine menus – keeping them current and competitive
• Manage inventory and deadstock wine to decrease wine, beer, and liquor costs
• Assist in the execution of all social events and wine dinners, and Ruth's Chris Cares golf outing
• The contact to help Beverage Assets keep our outlets organized and up to date with our BEOs
• Works constantly with cost control to keep our pricing competitive and more profitable
• Keep up on preventative maintenance and deep cleaning within the bars
• Responsible for scheduling of staff for both Ruth's Chris Bar and Lumber Baron
• Ability to close and open both outlets
• Hold the bar staff (for both outlets) accountable for proper guest service and consistent pours
• Responsible for keeping bar area up to "trends" (i.e. drinks, purse hooks, chargers)
• Cross train with Private Dining/Sales Manager and fully understand BEOs and executing them
• This position can free management to help Ann Arbor Ruth's Chris when needed
• Uphold all Ruth's Chris Steakhouse and AHC Hospitality service culture standards and beliefs.
• Maintains contact with guests and helps to assure maximum guest satisfaction
• Plans and coordinates training and professional development programs for restaurant personnel
• Monitors labor; evaluates scheduled and actual labor hours and costs
• Assists General Manager with achieving daily, weekly, and monthly deadlines for submitting reports
• Assists the General Manager with counseling and disciplining employees
• Other ad hoc projects as assigned by the General Manager

REQUIRED SKILLS

• TIPS Certified
• Serve Safe Manager Certified
• Able to read and comprehend a P&L
• Have experience with conflict resolution in the work place

EDUCATION & EXPERIENCE

• A four year degree from an accredited college or University is preferred.
• 2+ years Management experience in a high volume restaurant or hotel.
• TiPs Certified
• Wine knowledge required

PHYSICAL REQUIREMENTS

• While performing the duties of this job, the associate:
• Is regularly required to stand, walk and run
• Is required to use hands and fingers to handle or feel objects
• Is required to frequently reach with hands and arms
• Is regularly required to talk or hear; taste or smell
• Is occasionally required to sit and stoop; kneel, crouch, or crawl
• Must occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, and peripheral vision