Rural Off-Site Property Manager & Tenant Services

Rural Communities Housing Development Corporation; Fortuna (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Rural Communities Housing Development Corporation is seeking an Off Site Property Manager to organize and administer the day-to-day operations of the apartment complex, verify and process information required by government regulations, and enforce occupancy rules.

The role coordinates tenant services to support life skills, medical needs, employment assistance, and academic support for healthier communities.

Qualifications

• Must have good writing and math skills.
• Must be well organized and thorough.
• Must be able to work and make decisions without supervision.
• Bookkeeping experience helpful, but not required.
• Familiarity with landlord/tenant law helpful.
• Ability to work with and be sensitive to the needs of low-income persons.
• Obtain and maintain an USDA Rural Development Manager Certification within six months (cost covered by employer).
• A working knowledge of Microsoft Office; proficient in Excel, Word, graphic software and facility with the Internet.
• Ability to organize work and priorities to meet deadlines.

Responsibilities

• Review tenant applications for eligibility; maintain and purge waiting lists; show available units.
• Follow RCHDC’s procedure for processing eligible applicants within the program guidelines attached to the property (i.e. TCAC, HOME, HUD, and USDA.)
• Works diligently to ensure that all new move-in files are complete and orderly.
• Attends training as needed and recommended by RCHDC.
• Walks property at least twice per day (once in the morning and once in the evening) to assure tenants of management presence.
• Attends regular in-house training and informational meetings offered by RCHDC.
• Ensures that vacant units are turned in the fastest possible time by monitoring timeliness of vendors and maintenance staff; walks vacant unit daily to monitor progress of turn.
• Distributes rent bills, collects rent and security deposits for submittal to the accounting department; works with accounting staff to facilitate smooth accounting procedures.
• Completes lease forms, outlines conditions and terms of occupancy with new tenant and completes relevant paperwork.
• Instructs tenants in emergency procedures, appliance use, and property rules.
• Performs annual re-certification of tenants, completes required weekly reports, monthly reports, and quarterly reports as needed.
• Cooperates with compliance staff in submitting requested information for audits, inspections and annual reports for lenders and regulatory agencies.
• Investigates tenant complaints and resolves tenant issues, prepares written incident reports, prepares and serves tenant warning notices, 3-Day notices, 10-Day notices, and 30-Day notices, appears in eviction proceedings, and maintains tenant history logs.
• Shows vacant units and applies approved marketing strategies to reduce vacancy loss.
• Conducts annual unit inspections, walk through of vacated units assessing any damage, cost of repairs, and arrange turnover repairs. Prepares security deposit refund statements and submits to accounting department for disbursement in accordance with lease provisions.
• May need to act as a repair person in an emergency.
• Provide local information of available nearby schools, shopping malls, recreational facilities, and public transportation.
• Oversees, coordinates, and maintains calendar of events and users for multi-purpose room and computer room use where applicable.
• Perform social programs duties by coordinating community events such as guest speakers, potlucks, money management/financial literacy education classes, and Neighborhood Watch Programs.
• Perform community service duties by assessing the community needs for the property and creating a service plan to implement programs based upon these needs. Establish collaborations with service providers, referring tenants to available service programs, resources, and agencies.
• Other duties as assigned.

Skills

Writing skills

Math skills

Organization

Decision making

Bookkeeping (helpful)

Landlord/tenant law awareness

MS Office (Excel, Word)

Internet proficiency

Education

USDA Rural Development Manager Certification

Tools

Microsoft Office

Excel

Word

Graphic software

Job description

Rural Communities Housing Development Corporation is seeking an Off Site Property Manager to organize and administer the day-to-day operations of the apartment complex, verify and process information required by government regulations, and enforce occupancy rules.

The role coordinates tenant services to support life skills, medical needs, employment assistance, and academic support for healthier communities.