Rural Health Ambassador & Patient Enrollment Lead

Delfina; Nevada; On-site; USD 28,000 - 41,000; Part time

Job summary

Delfina Rural Health Ambassador / Enrollment Specialist is a patient-facing role in Southern Nevada partner OB/GYN clinics. You will educate expectant mothers about Delfina’s program, assist with enrollment, and ensure a smooth clinic flow.

You will collaborate with clinic staff and our implementation team to deliver a compassionate, accurate enrollment experience, document activity, and relay field insights to improve messaging and processes.

Qualifications

• Experience in healthcare or patient-facing roles, such as medical assistant, patient navigator, community health worker, or customer service in a clinical setting.
• Excellent communication and interpersonal skills — you’re warm, approachable, and confident engaging patients and clinic staff.
• Organizational strength and reliability — you can manage multiple conversations and maintain accurate records.
• Comfort with technology, including tablets, mobile apps, and HIPAA-compliant digital forms.
• Empathy and cultural sensitivity — ability to connect with patients of diverse backgrounds.
• Preferred: Experience in maternal health, OB/GYN clinics, or women’s health programs.
• Preferred: Bilingual (English/Spanish)

Responsibilities

• Engage with patients onsite at OB/GYN partner clinics to introduce the Delfina program and assist with enrollment.
• Educate patients about the benefits of continuous support through Delfina’s platform, using clear and empathetic communication.
• Guide patients through secure enrollment, ensuring accurate data entry and patient consent in compliance with HIPAA.
• Collaborate with clinic staff (front desk, nurses, and providers) to integrate Delfina enrollment smoothly into patient flow.
• Document daily activity, including number of patients approached, enrollments completed, and feedback received.
• Relay insights from the field to Delfina’s growth and implementation teams to improve messaging and workflow.
• Champion the patient experience — build trust, answer questions, and represent Delfina’s mission with professionalism and empathy.

Skills

Healthcare experience

Customer service

Communication skills

Organizational skills

Technology literacy

Empathy & cultural sensitivity

Bilingual English/Spanish

Tools

Tablets

Mobile apps

HIPAA-compliant forms

Job description

Delfina Rural Health Ambassador / Enrollment Specialist is a patient-facing role in Southern Nevada partner OB/GYN clinics. You will educate expectant mothers about Delfina’s program, assist with enrollment, and ensure a smooth clinic flow.

You will collaborate with clinic staff and our implementation team to deliver a compassionate, accurate enrollment experience, document activity, and relay field insights to improve messaging and processes.