Enrollment Specialist

Delfina; South Valley (NM); On-site; USD 28,000 - 41,000; Full time

Job summary

Delfina is seeking an Enrollment Specialist to work in partner OB/GYN clinics in the Rio Grande Valley, Texas. You will educate patients about the Delfina program, guide them through secure enrollment, and collaborate with clinic staff to ensure a smooth patient flow.

This patient-facing role emphasizes empathy, clear communication, and attention to HIPAA-compliant data entry. Duration is contract-based with flexible 10-30 hours per week.

Qualifications

• Experience in healthcare or patient-facing roles such as medical assistant, patient navigator, community health worker, or clinical customer service.
• Excellent communication and interpersonal skills; warm, approachable, and confident engaging patients and clinic staff.
• Strong organizational skills and reliability to manage multiple conversations and keep accurate records.
• Comfort with technology, including tablets, mobile apps, and HIPAA-compliant digital forms.
• Empathy and cultural sensitivity to connect with diverse patient backgrounds.
• Preferred: maternal health, OB/GYN clinics, or women’s health program experience.
• Preferred: bilingual in English and Spanish.

Responsibilities

• Engage patients onsite to introduce the Delfina program and assist enrollment.
• Educate patients on the benefits of Delfina’s platform with clear, empathetic communication.
• Guide patients through secure enrollment in compliance with HIPAA.
• Collaborate with clinic staff to integrate enrollment into patient flow.
• Document daily activity, enrollments completed, and feedback.
• Relay field insights to Delfina’s growth and implementation teams.
• Represent Delfina with professionalism and empathy.

Skills

Communication

Interpersonal skills

Organization

Bilingual English/Spanish

Customer service

Empathy

Tablets and apps

Tools

Tablet devices

Job description

Objective:

Support sales, marketing, and growth initiatives through data analysis, market research, prospecting, and other key activities.

About Us

Delfina provides a leading pregnancy care data platform to improve maternal and child health outcomes.

About You:

As a Delfina Enrollment Specialist, you will be the face of our program within our partner OB/GYN practices in specified geographies within the Rio Grande Valley, Texas. You’ll meet expectant mothers in the waiting room or during their visit to educate them about Delfina’s program, answer questions, and guide them through a simple digital enrollment process. This is a highly patient-facing role that combines compassion, communication, and attention to detail. You’ll work closely with clinic staff and Delfina’s implementation team to ensure a seamless experience for patients and providers.

Responsibilities:

• Engage with patients onsite at OB/GYN partner clinics to introduce the Delfina program and assist with enrollment.
• Educate patients about the benefits of continuous support through Delfina’s platform, using clear and empathetic communication.
• Guide patients through secure enrollment, ensuring accurate data entry and patient consent in compliance with HIPAA.
• Collaborate with clinic staff (front desk, nurses, and providers) to integrate Delfina enrollment smoothly into patient flow.
• Document daily activity, including number of patients approached, enrollments completed, and feedback received.
• Relay insights from the field to Delfina’s growth and implementation teams to improve messaging and workflow.
• Champion the patient experience — build trust, answer questions, and represent Delfina’s mission with professionalism and empathy.

Qualifications:

• Experience in healthcare or patient-facing roles, such as medical assistant, patient navigator, community health worker, or customer service in a clinical setting.
• Excellent communication and interpersonal skills — you’re warm, approachable, and confident engaging patients and clinic staff.
• Organizational strength and reliability — you can manage multiple conversations and maintain accurate records.
• Comfort with technology, including tablets, mobile apps, and HIPAA-compliant digital forms.
• Empathy and cultural sensitivity — ability to connect with patients of diverse backgrounds.
• Preferred: Experience in maternal health, OB/GYN clinics, or women’s health programs.
• Preferred: Bilingual (English/Spanish)

We value that everyone at Delfina brings a unique background and perspective. Prospective applicants are encouraged to apply even if they do not meet 100% of the listed qualifications and are encouraged to use their resume and other application materials to demonstrate how their skills meet, or are equivalent to, the listed qualifications.

Compensation:

$20 - $30 USD per hour

The compensation range for this contract position represents a wide variety of factors, including location, skills, experience, education, and training. Candidates who meet most of the qualifications above should expect to earn near the middle of the posted compensation range.

Time Commitment:

10-30 hours per week

Delfina provides equal opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy or family status, national origin, age, veteran or disability status.

Note that Delfina does not currently sponsor or facilitate any U.S. work authorization for this position. All applicants must have unrestricted and independent authorization to work at Delfina.