Rural Clinic Quality & Patient Access Specialist

Dilkon Medical Center | Winslow Indian Health Care; Winslow (AZ); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

Dilkon Medical Center | Winslow Indian Health Care in Winslow, AZ seeks a Quality Support Assistant to bolster health information management, patient access, and PRC workflows in a rural clinic. You will assist with scanning, ROI, eligibility, and referral education while maintaining strict confidentiality.

The role requires collaboration across clinical, billing, and quality teams and flexibility during high-volume periods, with attention to HIPAA compliance and patient privacy.

Qualifications

• Knowledge of standards of medical records for meeting accrediting agency requirements.
• Knowledge of Medical Terminology and Anatomy & Physiology.
• Insurance verification and eligibility procedures.
• Knowledge of strong work ethics in the workplace.
• Knowledge of basic application of confidentiality.
• Knowledge of basic computer skills, e.g. Outlook, Word, Excel, PowerPoint.
• Ability to maintain and adhere to confidentiality of medical information and guidelines in accordance with the Privacy Act, HIPAA, HITECH, EMTALA and OSHA rules and regulations.
• Ability to be dependable in attendance and job performance.
• Ability to meet attendance, overtime (if necessary), and other reliability requirements of the job.
• Ability to rotate between modalities as operational needs shift.
• Ability to recognize workflow inefficiencies and escalate appropriately.
• Ability to communicate effectively both verbally and in writing.
• Ability to provide exemplary customer service at all times.
• Ability to interact positively with others and possess great interpersonal skills.
• Ability to multitask and perform well under pressure.
• Ability to have self-confidence.
• Ability to be a great team player.
• Ability to accept and learn from supervisor/peer critique.
• Ability to be flexible and adaptable to the changing needs of the organization.

Responsabilités

• Assist with scanning, indexing, and document quality review in EHR.
• Issue chart numbers, e.g. new, reactivation.
• Maintain confidentiality safeguards in record handling.
• Complete Release of Information (ROI) requests and document/scan process in line with policies and procedures.
• Provide backup to patient access representative for checking in patients, updating demographics and collect supporting documents.
• Support interdepartmental communication between clinical, billing, and quality teams.
• Cross-cover administrative functions during staffing shortages, which will bridge operational silos between PRC, HIM, PBC, and Patient Access.
• Assist with workflow stabilization during high-volume periods.

Connaissances

Medical records

Terminology

Confidentiality

Communication

Interpersonal skills

Multitasking

Team player

Customer service

Dependability

Flexibility

Formation

High school diploma

Associate degree preferred

Outils

Outlook

Word

Excel

PowerPoint

Description du poste

Dilkon Medical Center | Winslow Indian Health Care in Winslow, AZ seeks a Quality Support Assistant to bolster health information management, patient access, and PRC workflows in a rural clinic. You will assist with scanning, ROI, eligibility, and referral education while maintaining strict confidentiality.

The role requires collaboration across clinical, billing, and quality teams and flexibility during high-volume periods, with attention to HIPAA compliance and patient privacy.