Runner Pool Lounge

FAIRMONT; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Discounted stays across Fairmont & Raf

Medical, Dental, and Vision Insurance

401(k) Retirement Savings Plan

Paid Time Off

Job summary

Fairmont New Orleans is seeking a friendly Pool Lounge Service Attendant to support servers and deliver food and beverages to poolside guests. You will maintain stations, assist with cabana service, and help ensure a seamless luxury experience during high-volume periods.

Applicants should have hospitality experience, a professional appearance, and the ability to work outdoors in warm, humid conditions. A flexible schedule, strong teamwork, and excellent guest service are essential.

Qualifications

• Restaurant, hotel, or hospitality experience preferred.
• Ability to work outdoors in warm, humid conditions.
• Professional appearance and positive service attitude.
• Flexible schedule including weekends and holidays.
• Must be legally authorized to work in the United States.

Responsibilities

• Deliver food and beverage to tables, loungers, cabanas, and guest areas.
• Verify orders for accuracy and presentation.
• Maintain pool lounge cleanliness and station stock.
• Assist servers with clearing and resetting tables.
• Support cabana service and VIP experiences.
• Communicate dietary restrictions and guest requests to the team.
• Follow all safety and health procedures.

Skills

Communication

Teamwork

Attention to detail

Customer service

Education

Louisiana food safety certifications

Legal authorization to work in the United States

Job description

Job Description

• Support Servers in delivering seamless, professional, and engaging poolside service.
• Deliver food and beverage orders promptly and accurately to tables, loungers, cabanas, and designated guest areas.
• Verify food and beverage orders for accuracy, completeness, presentation, temperature, and special requests prior to delivery.
• Maintain knowledge of Pool Lounge menus, ingredients, allergens, preparation methods, and daily offerings.
• Communicate dietary restrictions, allergies, and special requests accurately to the appropriate team members.
• Assist Servers with clearing and resetting tables and service areas.
• Remove used plates, glassware, utensils, towels, and service items as appropriate to the role.
• Maintain cleanliness and organization of service stations, dining areas, poolside pathways, and guest-facing spaces.
• Stock service stations with glassware, silverware, napkins, condiments, menus, and other supplies.
• Safely transport trays, food, beverages, dishware, and service equipment.
• Communicate effectively with Servers, Bartenders, Barbacks, Culinary, Stewarding, Hosts, and leadership.
• Assist with cabana service, VIP experiences, special events, and high-volume periods.
• Respond promptly and professionally to guest requests.
• Communicate guest concerns or service issues to Servers or leadership.
• Assist with monitoring poolside service areas for cleanliness and presentation.
• Communicate safety, maintenance, or operational concerns promptly to leadership.
• Maintain knowledge of Fairmont New Orleans amenities, services, dining outlets, and events.
• Assist with opening and closing duties, stocking, cleaning, and resetting the Pool Lounge.
• Follow all food safety, sanitation, health, and pool-area safety procedures.
• Maintain a polished and professional appearance.
• Uphold Fairmont New Orleans luxury hospitality standards.
• Perform additional duties as assigned.

Qualifications

• Previous restaurant, food runner, banquet, hotel, resort, or hospitality experience preferred.
• Luxury hotel or upscale dining experience is an asset.
• Strong communication and teamwork skills.
• Excellent attention to detail.
• Ability to work efficiently in a fast-paced environment.
• Ability to remain professional and composed during high-volume service.
• Positive, energetic, and service-oriented attitude.
• Professional appearance and polished demeanor required.
• Ability to work outdoors for extended periods in warm and humid conditions.
• Ability to safely navigate wet poolside surfaces.
• Ability to work flexible schedules including days, evenings, weekends, holidays, and extended shifts.
• Must be legally authorized to work in the United States.
• Must possess or be able to obtain required Louisiana food safety certifications.

Additional Information

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand, team members enjoy a comprehensive benefits package designed to support their health, well-being, and financial future, including:

• Medical, Dental, and Vision Insurance
• Paid Time Off and Holiday Pay
• 401(k) Retirement Savings Plan
• Employee Assistance Program (EAP)
• Colleague Dining Program
• Career Growth and Development Opportunities
• Recognition and Rewards Programs

Our Values

Respect

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging

We celebrate our differences. We support each other and we always stand together.

Empowerment

We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity

We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.