Runner - Soho House Portland

Soho House & Co; Portland (OR); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Care + 401K

Paid Time Off

Career Development

Soho Impact

Learning & Development

Team Events

Team Meal

Job summary

Soho House & Co in Portland, OR is seeking a Food Runner to support a fast-paced service. You will help prepare tables, assist servers, explain menu items and ensure hand-plated service meets Soho House standards for our members and guests.

We're looking for team players with a positive attitude who can stay calm under pressure, move quickly between dining areas and collaborate with kitchen to deliver seamless dining experiences.

Qualifications

• Minimum 2+ years’ experience in similar capacity.
• Thrives in fast-paced, high-volume environments and stays calm under pressure.
• Hospitable, approachable and customer-focused with professional demeanor.
• Demonstrates training schedule/Club School competencies.
• Flexible to work weekends and holidays as needed.
• OLCC-certified and POS knowledge required.

Responsibilities

• Follow Steps of Service to maintain table cleanliness and replenishment.
• Accommodate special guest requests and advise management as needed.
• Support servers and kitchen to ensure seamless service in a high-volume setting.
• Ensure orders are plated and served correctly to members/guests.
• Adhere to health and safety procedures and company standards.
• Collaborate with team to run items from expo and service bar as needed.
• Maintain stock in server alley and expo areas.
• Know the menu and confidently make recommendations.

Skills

2+ years experience

Customer service

Team player

Calm under pressure

Flex shifts

OLCC-certified

Tools

POS knowledge

Job description

The role…

At Soho House a

The role…

At Soho House a Food Runner is responsible for a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers. A Food Runner also assists the servers in providing quality hand plated service to all guests who come to Soho House. As a Food Runner, your goal will be to provide our members and guests with outstanding customer service and actively help to improve their overall dining experience.

A successful Food Runner thrives in a fast-paced environment, can problem solve in high-pressure situations and remain calm, approachable and professional.

Main Duties

• Responsible for following Steps of Service set by Soho House & Co that includes but is not limited to; refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders.
• Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options.
• Thrive in high-volume and elevated service environment. Ensure the delivery of a seamless service by thinking quickly on your feet, managing / anticipating guest and member needs and ensure servers, Executive Chef and General Manager are supported.
• Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests.
• Adhere to health and safety policy (allergy procedures) is followed as well as all Company processes, procedures, and standards and local, state, and federal law as applicable.
• Work as one team with one goal; to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar that are outside of your section to.
• Clean and stock server alley and expo area.
• Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests.

Required Skills/Qualifications

• Minimum of 2+ years’ experience in similar capacity.
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure.
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
• Must be able to demonstrate competency as outlined in the training schedule and Club School.
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
• Ability to take direction, work in a team environment and autonomously.
• OLCC-certified and POS knowledge.

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match.
• Paid Time Off: Full- Time Employees have sick days + vacation days.
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically.
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability.
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.