Runner - Soho House Portland

Soho House & Co.; Portland (OR); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health care + 401K

Paid time off

Career development

Soho Impact

Learning & Development

Cookhouse & House Tonic

Team events

Team meal

Job summary

Soho House & Co. is hiring a Runner to help prepare tables, serve orders, explain meals, and bridge kitchen and servers. You will help provide hand plated service to members and guests, aiming to elevate the dining experience in a fast-paced club environment.

Ideal candidates thrive under pressure, stay calm, are friendly, and can adapt to flexible shifts, including weekends. OLCC certification and POS knowledge are preferred.

Qualifications

• Minimum of 2+ years’ experience in a similar role.
• Thrives in fast-paced, high-volume environments and remains calm under pressure.
• Hospitable, approachable and passionate about customer service.
• Demonstrates competency as outlined in the training schedule and Club School.
• Able to work flexible shifts including weekends and holidays.
• Takes direction, works well in a team and can work autonomously.
• OLCC-certified and POS knowledge.

Responsibilities

• Follow Steps of Service (refill water/coffee, clear dishes, crumb table, replenish supplies, expedite orders).
• Accommodate guest requests or advise on options to better fit business needs.
• Thrive in high-volume service, support servers, Executive Chef and General Manager.
• Ensure food orders are plated and coursed before serving to members/guests.
• Adhere to health and safety policies and local laws.
• Work as one team, serve food/drink promptly, run items from expo/service bar when needed.
• Clean and stock the server alley and expo area.
• Know the menu well and suggest items to members/guests.

Skills

2+ years experience

Calm under pressure

Hospitality focused

Team player

Flexible shifts

Autonomous

OLCC certified + POS knowledge

Job description

The role…

At Soho House a Runner is responsible for a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers. A Runner also assists the servers in providing quality hand plated service to all guests who come to Soho House. As a Food Runner, your goal will be to provide our members and guests with outstanding customer service and actively help to improve their overall dining experience.

A successful Runner thrives in a fast-paced environment, can problem solve in high-pressure situations and remain calm, approachable and professional.

Main Duties

• Responsible for following Steps of Service set by Soho House & Co that includes but is not limited to; refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders.
• Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options.
• Thrive in high-volume and elevated service environment. Ensure the delivery of a seamless service by thinking quickly on your feet, managing / anticipating guest and member needs and ensure servers, Executive Chef and General Manager are supported.
• Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests.
• Adhere to health and safety policy (allergy procedures) is followed as well as all Company processes, procedures, and standards and local, state, and federal law as applicable.
• Work as one team with one goal; to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar that are outside of your section to.
• Clean and stock server alley and expo area.
• Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests.

Required Skills/Qualifications

• Minimum of 2+ years’ experience in similar capacity.
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure.
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
• Must be able to demonstrate competency as outlined in the training schedule and Club School.
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
• Ability to take direction, work in a team environment and autonomously.
• OLCC-certified and POS knowledge.

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match.
• Paid Time Off: Full- Time Employees have sick days + vacation days.
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically.
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability.
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training’s and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.