Rubber Shop Manager: Lead Tech Team & Quality Control

Applied Industrial Technologies; Billings (MT); On-site; USD 27,552 - 55,104; Full time

Benefits offered by this job

401K with company match

Health insurance

Tuition reimbursement

Employee assistance program

Great work-life balance

Job summary

Applied Industrial Technologies in Billings, MT is seeking a results-driven supervisor for the repair division. You will develop procedures, oversee a team of technicians, and ensure timely, quality service with strong customer focus.

You will manage orders, training, and scheduling while maintaining safety standards and inventory control. A background in process/industrial distribution supports the role and opportunities for career advancement are highlighted.

Qualifications

• Strong attention to detail.
• Excellent verbal and written communication skills; including report writing.
• Ability to interpret customer needs and translate into clear instructions for service technician.
• Good diagnostic skills to identify service requirements and assess the work of technicians.
• Excellent customer service skills to deal with any customer concerns or complaints.

Responsibilities

• Develop and maintain quality management procedures and practices for the repair division.
• Responsible for order entry and billing.
• Responsible for maintaining a team of technicians with the skills and qualifications to carry out the type of servicing and repairs offered.
• Supervise technicians' performance and arrange training programs to keep the team's skills up to date.
• Prepare schedules and plan staff duty rotations to ensure that servicing and repairs are completed to customer's satisfaction in a timely fashion.
• Select equipment, such as diagnostic tools, to improve/maintain quality and productivity of service/ repair.
• Ensure the highest levels of customer satisfaction.
• Responsible for the inventory, ordering and delivery of supplies and equipment needed for service and repair.
• Identify key aspects of the business that affect customer satisfaction, such as availability of delivery services, accuracy of costs, and quality of work. Ensure that all members of the team understand the importance of customer satisfaction and develop training programs to improve customer service standards.
• Responsible for insuring OSHA (Occupational Safety & Health Act) standards and company safety policies are complied with at all times.
• Responsible for a 24 hour response to service requests.
• Analyzes and resolves work problems or assists workers in solving work problems.

Skills

Attention to detail

Verbal and written communication

Customer service

Diagnostic skills

Interpret customer needs

Education

Associate's Degree

Bachelor's Degree or equivalent

Tools

P21

Job description

Applied Industrial Technologies in Billings, MT is seeking a results-driven supervisor for the repair division. You will develop procedures, oversee a team of technicians, and ensure timely, quality service with strong customer focus.

You will manage orders, training, and scheduling while maintaining safety standards and inventory control. A background in process/industrial distribution supports the role and opportunities for career advancement are highlighted.