Ru Yi Host

Potawatomi Casino | Hotel; Milwaukee (WI); On-site; USD 16,000 - 23,000; Full time

Job summary

Potawatomi Casino | Hotel in Milwaukee is seeking a Ru Yi Host who genuinely enjoys guest service and can balance hospitality with efficiency. You will seat guests, manage the seating chart, assist with to-go orders, and greet guests with warmth while providing accurate information about menus and directions.

The role requires flexibility for shifts, ability to work evenings and weekends, and readiness to obtain Responsible Alcohol and ServSafe certifications within 90 days.

Qualifications

• High school diploma or equivalent; 1 year related experience preferred.
• Ability to obtain Responsible Alcohol and ServSafe certifications within 90 days.
• Ability to interact with guests and team members professionally.
• Ability to work irregular hours including late nights, early mornings, weekends, and holidays.
• Must be able to stand, walk, and lift up to 25 pounds; PPE as required.

Responsibilities

• Seat guests and manage the seating chart to optimize flow.
• Input reservations and guest requests into a digital system.
• Assist guests with online ordering/Kiosks for to-go orders.
• Greet guests with a friendly expression and good wishes.
• Answer the phone with a cheerful introduction and clear speech.
• Assist with to-go food transport and maintain a clean work area.
• Maintain knowledge of venue, menus, promotions, and policies.
• Support servers and bussers by clearing and resetting tables as needed.
• Work at other venues as assigned based on business needs.

Skills

Guest service

Professional interaction

Teamwork

Communication

Education

High school diploma or equivalent

Job description

Description

Starting at $14.03 per hour plus tips | Requires flexibility to work various shifts

In the fast-paced, high-energy environment where great guest service is essential, how do we ensure all of our Ru Yi guests are happy with our service? As a Ru Yi Host, you will have a genuine passion for guest service, top-notch organizational skills, and the ability to work well in a team. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Principal Duties and Responsibilities (Essential Functions)

• Seats guests and manages the seating chart. Monitors venues activity to determine seating and dining flow. Handle high volumes of guest needs in an organized, efficient and professional manner.
• Input accurate reservations and guest requests into a digital reservation system.
• Assist guests with online ordering/Kiosks when placing to-go orders
• Greet guests with a friendly expression of acknowledgement and good wishes.
• Answering the phone with cheerful introduction while speaking clearly.
• Ensure Togo food transport is complete, clean and ready for guests.
• Take and/or refill non-alcoholic beverage orders.
• Responds to guests inquires and requests in a timely, friendly and efficient manner
• Maintain a clean, well-stocked, and safe working environment.
• Maintain complete knowledge of the venue to include menu items, beverage selections, specials, promotions, events, and policies.
• Maintain thorough knowledge of the casino and hotel in order to answer guest questions and provide directions.
• Assist servers and bussers by helping to clear, wipe, and reset tables as needed.
• Work at other venues as assigned, based on business needs.
• Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.
• Perform other duties as assigned.
• Performs opening and closing duties, as needed.

Job Qualifications

• A high school diploma or equivalent and 1 year of related experience are preferred.
• The ability to successfully achieve Responsible Alcohol and ServSafe certifications within 90 days.
• The ability to maintain discretion in handling confidential information.
• The ability to interact with guests and team members professionally.
• The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
• While performing the duties of this job, the team member is regularly required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. Team member must be able to operate a personal computer. The team member may be required to lift, carry, push, pull, or move objects up to 25 pounds on a regular basis and up to 50 pounds occasionally, with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

The noise level is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free. The team member will be exposed to, handle, and work with foods that are commonly classified as allergens, including but not limited to peanuts, tree nuts, eggs, soy, dairy products, seafood, shellfish, and gluten.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.