RTC Business Solutions $50k–$65k Helpdesk Engineer Houston, TX

MSPMeet; Houston, Northern (TX, KY); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health plans

Vision & dental coverage

401(k) match

Mileage reimbursement

Parking

Job summary

MSP JobsRTC in Houston is seeking a Helpdesk Engineer to work from our office and travel to client sites across the metro area. Roughly four days onsite with one remote day, with flexibility per client needs. Expect laptop imaging and deployment tasks from our Houston office and field support at client sites.

You should have 1–3 years in IT, strong Windows/M365 skills, and basic networking. Valid driver’s license and reliable car are required; some lifting up to 50 lbs is expected.

Qualifications

• 1–3 years in IT (MSP, helpdesk, field services, or internal IT).
• Solid on Windows and M365, basic networking.
• Valid driver’s license and reliable car.

Responsibilities

• Onsite support at client offices (desktop, network, printer, user issues).
• Laptop imaging and prep at Houston office.
• Deployments, moves/adds/changes, hardware refreshes.

Tools

HaloPSA

NinjaOne

ScreenConnect

Huntress

SentinelOne

Acronis

Hudu

SonicWall

Meraki

Aruba

Job description

# Helpdesk EngineerHouston, TX · Full-timePosted Sep 24, 2026 by MSP JobsRTC is a Houston-based MSP. We're hiring a Helpdesk Engineer to work out of our Houston office (5 minutes from Hobby Airport) and cover client sites across the metro. The role Roughly 4 days a week onsite at clients, 1 day remote — but it flexes based on what clients need. Some weeks are heavier onsite, some lighter. When you're in our Houston office, you'll be doing laptop prep, imaging, and staging for deployments. Day-to-day: Onsite support at client offices — desktop, network, printer, user issues Laptop imaging and prep at our Houston office Deployments, moves/adds/changes, hardware refreshes Escalating what you can't solve, owning what you can You should have 1–3 years in IT — MSP, helpdesk, field services, or internal IT Solid on Windows, M365, basic networking (switches, APs, VLANs), endpoint troubleshooting Valid driver's license and reliable car Comfortable working independently at client sites and representing us well Willing to occasionally lift 50 lbs, get on a ladder, run a cable Nice to have CompTIA A+/Network+/Security+, Microsoft, or Cisco/Meraki certs SonicWall, Meraki, or Aruba hands-on Prior MSP experience Our stack PSA: HaloPSA RMM: NinjaOne Remote support: ScreenConnect Security: Huntress, SentinelOne Backup: Acronis Documentation: Hudu Firewalls: SonicWall & Meraki Switching & WiFi: Meraki & Aruba Instant On Productivity: M365 Training & ramp First month is hand-in-hand with an experienced tech — learning our tooling, processes, and communication style. Around week 2 you'll start taking tickets with support, and we'll ramp your independence from there based on how you're doing. Compensation & benefits $50k–$65k, adjusted based on experience Starts hourly; transitions to salary at 90 days with flex/unlimited PTO (as long as we can cover) Until then: 1 week PTO 3 health plans, 50% employer paid Vision + dental fully covered 401(k) with 3% match Cert reimbursement Mileage reimbursement & parking To apply: comment or DM.