RT Ops Infrastructure Spec Assc- RT Ops Infrastructure Spec

AEP Service Corporation; Alhambra (CA); On-site; USD 75,000 - 110,000; Full time

Job summary

AEP Service Corporation is seeking an RT Ops Infrastructure Specialist to support critical 24/7 real-time operations. You will handle IT/OT infrastructure tasks under guidance, document configurations, monitor performance, and resolve issues in collaboration with the team.

The role includes on-call rotation, occasional travel, and working with SCADA/EMS/OMS/ADMS components. Bachelor’s degree is preferred; CompTIA A+ or similar cert is valued.

Qualifications

• Associate or higher education in IT/OT or related field with relevant certifications preferred.
• Bachelor’s degree strongly preferred for advanced responsibilities.
• CompTIA A+ or equivalent certification preferred.

Responsibilities

• Install, maintain, and repair IT/OT infrastructure hardware and software.
• Patch operating systems, firmware, and software packages for uptime.
• Perform routine system reboots and maintain change records.
• Input network settings and perform basic troubleshooting.
• Backups and restorations of computer systems.
• Help desk support for users, accounts, and access management.
• Support control center tech like video walls and dispatch consoles.

Skills

IT/OT System Administration

IT/OT Application Support

Cyber Security

SCADA/EMS/OMS/ADMS

Education

Associate’s degree in IT/OT or related field

Bachelor’s degree preferred

CompTIA A+ or other Computer Science certification

Job description

Job Summary

The Real Time Operations Infrastructure Specialist function establishes an understanding of Transmission Operation Systems infrastructure and processes and will involve various assignments related to planning, building, and maintaining IT/OT Infrastructure systems (hardware and software) for critical 24/7/365 real-time operations facilities. The Specialist Associate level is responsible for lower-level infrastructure tasks under the guidance of senior team members, referring to technical documentation for support, configuration, regulatory compliance, and monitoring system performance to resolve issues. The Specialist level will independently or with little guidance handle infrastructure assignments, produce technical documentation for compliance, monitor system performance, and resolve issues. Additionally, the role includes managing technical platforms, supporting users, and participating in a collaborative team culture

What You'll Do:

• Install, maintain, and repair computer hardware and peripherals.
• Install, update, and patch operating systems, firmware, and software packages.
• Perform system reboots, coordinating to maintain uptime.
• Utilize process documentation for all job tasks.
• Maintain accurate and detailed change management records.
• Input network settings and perform basic network troubleshooting.
• Performing computer system backups and restorations.
• Support user account access, password management, and problem ticket resolution.
• Support control center technology such as video walls, dispatch consoles, and EMP protection
• Analyze and initiate resolution of control center environmental issues, such as power and HVAC.
• Monitor and engage with the latest industry trends and technology.
• Provide after-hour support as needed in an on-call rotation.
• Learn and evaluate OT Infrastructure risk and impact to the SCADA/EMS system and the Bulk Electric System.

What We're Looking For:

RT Ops Infrastructure Specialist Assc(Grade 6)

Education: Minimum of an Associate’s degree in an applicable area OR equivalent education and experience of a high school diploma/GED and 2 years of relevant experience in an applicable area or certification in an applicable area. Applicable areas defined as: IT/OT System Administration, IT/OT Application Support, Cyber Security, ADMS/DMS/EMS/OMS/SCADA. Bachelor’s degree is strongly preferred.

Experience: No additional experience beyond that listed in education is required.

Licenses/Certifications: CompTIA A+ or other Computer Science certification preferred.

Additional Requirements: Over-time, on-call assignments, and occasional travel may be required.

RT Ops Infrastructure Specialist(Grade 7)

Education: Minimum of an Associate’s degree in an applicable area OR equivalent education and experience of a high school diploma/GED and two (2) years of relevant experience in an applicable area or certification in an applicable area. Applicable areas defined as: IT/OT System Administration, IT/OT Application Support, Cyber Security, ADMS/DMS/EMS/OMS/SCADA. Bachelor’s degree is strongly preferred.

Experience: In addition to any experience included in education requirements above, must have two (2) years of relevant experience in a related role.

Licenses/Certifications: CompTIA A+ or other Computer Science certification preferred.

Additional Requirements: Over-time, on-call assignments, flexible hours assignments, and occasional travel may be required.

What You'll Get:

Grade 6- $74,551-$93,189 Grade 7-$87,633-$109,544

In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

#aepcareeres Compensation Data Compensation Grade: SP20-006 Compensation Range: $74,551.00 - $109,543.00

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

At American Electric Power, we provide more than electricity to our millions of customers - we energize possibilities. We're redefining the future of energy by reducing our carbon footprint, empowering the communities we serve and building an engaged, talented workforce. All while delivering the reliable service our customers expect. It's an exciting time in the energy industry. Are you ready to be part of it? We're looking for team members to help create the grid of the future. Learn more about our commitment to creating a supportive, inclusive work culture that values different experiences.