RT Ops Infrastructure Spec Assc- RT Ops Infrastructure Spec

AEP Service Corporation; Fort Wayne (IN); On-site; USD 75,000 - 110,000; Full time

Job summary

AEP Service Corporation is seeking an RT Ops Infrastructure Specialist to support the real-time operations IT/OT infrastructure in Ft Wayne, IN. The role covers hardware, operating systems, and SCADA/EMS environment support in a 24/7 setting.

The position emphasizes documentation, uptime, and on-call duties, with a career-grade path from Associate to higher grades based on experience and qualifications.

Qualifications

• Associate’s degree in IT/OT or related field or equivalent education/experience.
• Bachelor’s degree is strongly preferred for higher grades.
• CompTIA A+ or other Computer Science certification preferred.

Responsibilities

• Install, maintain, and repair computer hardware and peripherals.
• Install, update, and patch operating systems, firmware, and software packages.
• Perform system reboots to maintain uptime.
• Utilize process documentation for all job tasks.
• Maintain accurate change management records.
• Input network settings and perform basic network troubleshooting.
• Perform computer backups and restorations.
• Support user accounts, passwords, and problem tickets.
• Support control center technology such as video walls and dispatch consoles.
• Analyze and resolve control center environmental issues like power and HVAC.
• Monitor industry trends and technologies.
• Provide after-hour support in on-call rotation.
• Learn OT Infrastructure risk and its impact on SCADA/EMS.

Skills

IT/OT System Admin

IT/OT Application Support

Cyber Security

SCADA/EMS/OMS

Education

Associate’s degree in IT/OT or related

Bachelor’s degree preferred

High school diploma/GED with 2 years relevant experience

Job description

Job Summary The Real Time Operations Infrastructure Specialist function establishes an understanding of Transmission Operation Systems infrastructure and processes and will involve various assignments related to planning, building, and maintaining IT/OT Infrastructure systems (hardware and software) for critical 24/7/365 real-time operations facilities. The Specialist Associate level is responsible for lower-level infrastructure tasks under the guidance of senior team members, referring to technical documentation for support, configuration, regulatory compliance, and monitoring system performance to resolve issues. The Specialist level will independently or with little guidance handle infrastructure assignments, produce technical documentation for compliance, monitor system performance, and resolve issues. Additionally, the role includes managing technical platforms, supporting users, and participating in a collaborative team culture

Job Description

**This position is posted in a range; Pay, title and grade will be based on the qualifications of the individual selected** This is an onsite position based out of Ft Wayne, IN.

What You’ll Do:

• Install, maintain, and repair computer hardware and peripherals.
• Install, update, and patch operating systems, firmware, and software packages.
• Perform system reboots, coordinating to maintain uptime.
• Utilize process documentation for all job tasks.
• Maintain accurate and detailed change management records.
• Input network settings and perform basic network troubleshooting.
• Performing computer system backups and restorations.
• Support user account access, password management, and problem ticket resolution.
• Support control center technology such as video walls, dispatch consoles, and EMP protection
• Analyze and initiate resolution of control center environmental issues, such as power and HVAC.
• Monitor and engage with the latest industry trends and technology.
• Provide after-hour support as needed in an on-call rotation.
• Learn and evaluate OT Infrastructure risk and impact to the SCADA/EMS system and the Bulk Electric System.

What We’re Looking For:

RT Ops Infrastructure Specialist Assc(Grade 6) Education: Minimum of an Associate’s degree in an applicable area OR equivalent education and experience of a high school diploma/GED and 2 years of relevant experience in an applicable area or certification in an applicable area. Applicable areas defined as: IT/OT System Administration, IT/OT Application Support, Cyber Security, ADMS/DMS/EMS/OMS/SCADA. Bachelor’s degree is strongly preferred. Experience: No additional experience beyond that listed in education is required. Licenses/Certifications: CompTIA A+ or other Computer Science certification preferred. Additional Requirements: Over-time, on-call assignments, and occasional travel may be required.

RT Ops Infrastructure Specialist (Grade 7) Education: Minimum of an Associate’s degree in an applicable area OR equivalent education and experience of a high school diploma/GED and two (2) years of relevant experience in an applicable area or certification in an applicable area. Applicable areas defined as: IT/OT System Administration, IT/OT Application Support, Cyber Security, ADMS/DMS/EMS/OMS/SCADA. Bachelor’s degree is strongly preferred. Experience: In addition to any experience included in education requirements above, must have two (2) years of relevant experience in a related role. Licenses/Certifications: CompTIA A+ or other Computer Science certification preferred. Additional Requirements: Over-time, on-call assignments, flexible hours assignments, and occasional travel may be required.

What You’ll Get:

• Grade 6- $74,551-$93,189
• Grade 7-$87,633-$109,544

In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do At AEP, we’re more than just an energy company - we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

At American Electric Power, we provide more than electricity to our millions of customers - we energize possibilities. We're redefining the future of energy by reducing our carbon footprint, empowering the communities we serve and building an engaged, talented workforce. All while delivering the reliable service our customers expect. It’s an exciting time in the energy industry. Are you ready to be part of it? We’re looking for team members to help create the grid of the future. Learn more about our commitment to creating a supportive, inclusive work culture that values different experiences.