RT Ops App Support Spec

UNICON International Inc.; New Albany (OH); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Job summary

UNICON International Inc. is seeking a Real Time Operations Applications Support Specialist to provide 24/7 support for ADMS, EMS, and SCADA across multiple centers. The role focuses on planning, patching, and maintenance for OT real-time systems, with emphasis on reliability and documentation.

The candidate will develop knowledge of EMS/SCADA functions, participate in best practices for app development, and support on-call operations to ensure continuous performance.

Qualifications

• Bachelor’s degree in a related field, or equivalent IT/OT experience.
• Experience supporting OT real-time systems (ADMS/EMS/SCADA) preferred.
• Willingness for after-hours on-call support as needed.

Responsibilities

• Assist in planning, patching, failover and maintenance activities for real-time OT systems.
• Develop understanding of EMS and SCADA functionalities.
• Create and maintain technical documentation for real-time applications.

Skills

Troubleshooting

Analytical thinking

Customer focus

Education

Bachelor’s degree in a related field

Associate’s degree in a related field with 2 years of relevant experience

High school diploma/GED with 4 years of relevant experience

Tools

PowerShell

Batch

Python

PI data archives

OSI Chronus

Job description

OnsiteOvertime, on-call assignments, and occasional travel may be required.

Job Title: RT Ops App Support SpecLocation: New Albany, OHWork Model: OnsiteOvertime, on-call assignments, and occasional travel may be required. Basic understanding of IT/OT Systems with any experience in Electrical or Computer Science is greatly beneficial.

Position Overview

The Real Time Operations Applications Support Specialist establishes a foundational understanding of the technologies and processes essential for the development and support of Operational Technology (OT) real-time tools and systems. Responsibilities include providing 24/7 application support for Advanced Distribution Management Systems (ADMS), Energy Management Systems (EMS), and Supervisory Control & Data Acquisition (SCADA) systems, which support four Transmission and seven Distribution Control Centers across 11 states.

What You Will Be Doing

Key tasks include assisting in the planning, research, and evaluation of patching, failover, and maintenance activities required for Real Time real-time systems, as well as developing a basic understanding of EMS and SCADA functionalities. The role also involves contributing to the development and maintenance of best practices around application development and participating in the creation of technical documentation necessary for supporting real-time applications. A strong emphasis on adaptability, customer focus, and continuous improvement is essential for effectively supporting real-time systems.

Essential Job Functions & Tasks

• Assist in coordinating the configuration and support of data archives (PI, OSI Chronus) and support SCADA/EMS platform software upgrades.
• Perform operational technology platform analysis and demonstrate a basic understanding necessary to support the reliability of SCADA and DMS/EMS systems.
• Investigate, troubleshoot, and resolve application-related issues with guidance from senior members, while coordinating vendor support for EMS and SCADA applications.
• Participate in the configuration of network monitoring tools and develop repeatable scripts (PowerShell, Batch, Python) for deploying configuration changes and patches across servers.
• Analyze logs and application/system monitors to identify potential issues proactively and develop strategic plans to mitigate them.
• Monitor logs during performance events and collaborate with architects to troubleshoot and create restoration plans.
• Conduct routine backups and periodic restoration tests to ensure backup validity and maintain documented emergency restoration procedures.
• Ensure the reliable operation of OT applications, including communications, networking, databases, alarming, logging, and human interfaces.
• Work with team and business process owners to schedule and administer patches, updates, and server configurations to minimize system downtime.
• Provide after-hours support as needed in an on-call rotation to maintain reliable operations of DMS/EMS and SCADA systems.

What’s Needed

Education and Experience Requirements:

Bachelor’s degree in a related field OR Associate’s degree in a related field with 2 years of relevant experience OR High school diploma/GED with 4 years of relevant experience

Related Fields For Education And Experience

IT/OT System Administration

T/OT Application Support

Cyber Security

ADMS/DMA/EMS/OMS/SCADA

Note: Professional certifications (such as A+, Network+, CCNA, CCNP, Cyber Security+, Security+, and CCSP) may be accepted as substitutes for a portion of the required experience.

Compensation & Benefits

• Medical, dental, and vision insurance
• 401(k)
• Other standard benefits as applicable

About Unicon

UNICON is a workforce solutions provider with over 35 years of experience supporting organizations across a variety of industries. We partner with our clients to deliver skilled professionals while maintaining a strong focus on quality, compliance, and long-term relationships. UNICON is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.