RT, CPAP Support

externallincarecareers; Clearwater (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

externallincarecareers is seeking a virtual education and coaching specialist to educate and coach customers who use CPAP and Bilevel devices. You will provide equipment guidance and support in a timely, professional manner to promote proper use and adherence.

You will train RTs/SETs, coach patients via dialer, identify escalations, ensure quality service, and collaborate with clinical staff to maintain continuity of care and high patient satisfaction for home healthcare in Clearwater, FL.

Qualifications

• High School Diploma or GED required.
• Graduate of an AMA approved respiratory program required.
• Minimum of one year experience in DME; familiarity with home healthcare equipment.

Responsibilities

• Participates in the training of RTs/SETs.
• Provides coaching to patients via dialer as assigned.
• Identifies escalations of care and makes recommendations as needed.
• Ensures quality service by following departmental and company policies, procedures, and standards.
• Assists customers through coaching of company products by adequately assessing customer compliance and escalating communication to clinical staff as necessary.
• Ensures continuity of care by maintaining open communication with internal and external team members.
• Provides customer follow up as required.
• Reviews clinical testing/results to ensure appropriate standard of care of PAP device.

Skills

Customer service

Computer literacy

Teamwork

Fast-paced environment

Education

High School Diploma/GED

AMA approved respiratory program

Tools

Dialer

Job description

This employee performs virtual equipment education and coaching in a timely and professional manner.

• Generally responsiblefor the education and coaching of customers who have received CPAP and Bilevel devices
• provide technical assistance with equipment

JOB FUNCTIONS

• Participates in the training of all RTs/SETs
• Provides coaching/clinical outreach to patients via dialer as assigned
• Identifies escalations of care and makes recommendations as needed
• Ensures quality service by following and adhering to departmental and company policies, procedures, and standards
• Assists customers through coaching of company's products by adequately assessing customer compliance,thoroughly explaining product benefits, and assisting with escalating communication to clinical staff asnecessary
• Ensures continuity of care by ensuring open communication with internal and external team members
• Provides customer follow up as required
• Reviews clinical testing/results to ensure appropriate standard of care of PAP device

Education

• High SchoolDiplomaor General Education Degree (GED), required

Education

• Graduate of an AMA approved respiratory program, required

Work Experience

• Minimum of one year experience in DME, required
• Familiar with equipment and services provided in the home healthcare setting orother experience in patient care

Knowledge, Skills, and Abilities

• Must have excellent customer service and human relations to interface with patients, doctors,and other referral sources
• Must be computer literate
• Work well individually and as team member
• Must function in fast-paced environment

Licenses and Certifications

• Must remain certified, registered, orlicensed by the applicable state and/ornational board governing clinicalpractice or as otherwise permitted by law
  • In all states, CRTs and RRTs are qualifiedfor this position
• Will be required to obtain additional state licensing for states assigned