RPH Phamacist - Work at Home

Everise, Inc.; Town of Texas (WI); Hybrid; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Work from home

Job summary

Everise, Inc. is seeking a customer care professional to answer inbound calls about healthcare programs. You will listen, assess needs, educate on options, and guide customers toward solutions that fit their coverage and costs.

The role emphasizes empathy, multi-tasking across applications, and achieving enrollment during calls. Qualifications include a high school diploma, US work authorization, and at least six months in a sales-related role.

Qualifications

• Licensed to sell Health Insurance in your state
• Licensed to sell Life Insurance in your state is preferred but not required; Strong detail orientation and excellent communication/listening skills
• Strong computer skills that help you maneuver through multiple applications
• Assessments will be required
• Bilingual (Spanish/English) skills a plus
• Demonstrated passion for excellence in customer care, especially with seniors
• Strong decision making and analytical abilities
• Schedule flexibility including weekends, evenings, holidays, and overtime
• Authorized to work in the United States
• Minimum 6 months experience in a role involving development and/or closing sales
• High school diploma or GED is required
• Able to work in the United States

Responsibilities

• Answer inbound calls from individuals learning about our Healthcare programs
• Listen to needs and develop the best solution for their physical, financial, and emotional needs
• Educate members on options and how changes affect their lives and health
• Maintain high service levels by meeting/exceeding quality standards on every call
• Empathize with customers to help find solutions to their struggles
• Recognize areas needing further examination to provide the best solution
• Multi-task to access information and provide accurate recommendations
• Explain the tailored solution clearly so customers understand coverage and costs
• Close the sale with the member
• Finish the call by enrolling the member

Skills

Active listening

Communication

Empathy

Multi-tasking

Sales closing

Education

High school diploma or GED

Tools

Strong computer skills

Job description

Company Overview

Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.

Find a job you’ll love today!

Answer inbound calls from individuals who are interested in learning more about our Healthcare programs

• Actively listen to their needs and develop the best solution to fit their physical, financial and emotional needs
• Educate our members on their options and how these changes can improve their lives and their health
• Maintain the highest level of service by meeting and exceeding quality standards on every call
• Ability to connect and empathize with people in such a way that your ultimate desire is to help them find solutions to their struggles
• Ability to actively listen and recognize areas that need further examination, so that you can provide the best possible solution
• Ability to multi-task so that you can access all of the necessary information to provide an accurate and detailed recommendation
• Ability to clearly explain the solution you have customized for the member so that they fully understand their coverage and costs
• Ability to close the sale
• Once you have developed the ultimate solution, that meets all of your member’s needs, finish the call by closing the sale and getting them enrolled

Qualifications

• Licensed to sell Health Insurance in your current state of residence
• Licensed to sell Life Insurance in your state of residence is preferred but not required; Strong detail orientation and excellent communication/listening skills
• Strong computer skills that help you to efficiently maneuver through multiple applications simultaneously
• Assessments will be required
• Bilingual (Spanish/English) skills a plus!
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Strong decision making and analytical abilities
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Minimum of 6 months experience in a work environment where you are developing and/or closing sales
• High school diploma or GED is required
• Authorized to work in the United States

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. Companies rely on Everise, a leading customer experience firm, to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness!

Learn more at www.weareeverise.com.