RPA Analyst

American IT Systems; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

American IT Systems is seeking an RPA Analyst in Charlotte, NC, to identify and design automation opportunities across the organization. You will partner with stakeholders and teams to streamline processes using RPA, AI-enabled automation, and workflow solutions.

This role translates operational needs into automation requirements, supports bot development, conducts testing, and measures outcomes to ensure successful adoption of automation solutions.

Qualifications

• Bachelor degree in Business, Information Systems, Computer Science, Engineering, or related field.
• 5 years of experience in Business Analysis, Process Improvement, Automation, or RPA.
• Experience with UiPath, Power Automate, Blue Prism, Automation Anywhere, or similar RPA platforms.
• Experience gathering and documenting business requirements.
• Strong analytical and problem solving skills.
• Experience creating process maps and workflow documentation.
• Excellent communication and stakeholder management skills.
• Strong proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.

Responsibilities

• Identify automation opportunities across business functions and facilitate process discovery workshops.
• Analyze current state processes to identify inefficiencies, risks, and improvement opportunities.
• Document process flows, business rules, exceptions, and system interactions.
• Evaluate automation feasibility and estimate business value, ROI, and effort.
• Develop detailed business requirements and process definition documents (PDDs).
• Collaborate with developers and solution architects to design automation solutions.
• Create user stories, acceptance criteria, and process maps.
• Assist in prioritizing automation opportunities based on value and complexity.
• Work with RPA Developers during the development lifecycle and coordinate issue resolution.
• Create and execute UAT plans and test cases; validate automation outputs and ensure requirements are met.

Skills

Business Analysis

Process Improvement

Automation

RPA

Education

Bachelor degree in Business, Information Systems, Computer Science, Engineering, or related field

Tools

UiPath

Power Automate

Blue Prism

Automation Anywhere

Jira

Azure DevOps

Job description

Job Title: RPA Analyst

Location: Charlote NC, 28246

6+ Months

Position Summary

Need for highly motivated RPA Analyst to identify, analyze, design, and support business process automation opportunities across the organization. The RPA Analyst will partner with business stakeholders, Product Managers, Developers, Operations teams, and Engineering teams to streamline processes using Robotic Process Automation (RPA), AI enabled automation, and workflow solutions.

This role bridges business and technology by translating operational needs into automation requirements, supporting bot development, conducting testing, measuring business outcomes, and ensuring successful adoption of automation solutions.

Key Responsibilities

Process Discovery & Assessment

• Identify automation opportunities across business functions.
• Facilitate process discovery workshops and requirements gathering sessions.
• Analyze current state processes to identify inefficiencies, manual effort, risks, and improvement opportunities.
• Document process flows, business rules, exceptions, and system interactions.
• Evaluate automation feasibility and estimate business value, ROI, and effort.

Requirements & Solution Design

• Develop detailed business requirements and process definition documents (PDDs).
• Collaborate with developers and solution architects to design automation solutions.
• Create user stories, acceptance criteria, and process maps.
• Ensure automation requirements align with business objectives and operational priorities.
• Assist in prioritizing automation opportunities based on value, complexity, and strategic impact.

Development Support

• Work closely with RPA Developers throughout the development lifecycle.
• Clarify business rules and functional requirements.
• Participate in design reviews and solution validation.
• Coordinate issue resolution during development and deployment activities.

Testing & Deployment

• Create and execute User Acceptance Testing (UAT) plans and test cases.
• Validate automation outputs and ensure requirements are met.
• Coordinate stakeholder testing and sign off activities.
• Support production deployments and hyper care activities.

Required Qualifications

• Bachelor degree in Business, Information Systems, Computer Science, Engineering, or related field.
• 5 years of experience in Business Analysis, Process Improvement, Automation, or RPA.
• Experience with UiPath, Power Automate, Blue Prism, Automation Anywhere, or similar RPA platforms.
• Experience gathering and documenting business requirements.
• Strong analytical and problem solving skills.
• Experience creating process maps and workflow documentation.
• Excellent communication and stakeholder management skills.
• Strong proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.

Preferred Qualifications

• Knowledge of Agile and Scrum methodologies.
• Experience with Jira, Azure DevOps, or similar work management tools.
• Familiarity with SQL and data analysis.
• Exposure to AI enabled automation solutions and intelligent document processing.
• Experience within transportation, logistics, supply chain, or freight brokerage environments.