Project Coordinator - Now Hiring

Royston LLC; Jasper (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with company match

Paid time off and holidays

Life and disability insurance

Job summary

Royston LLC is a leading provider of fully integrated store interiors, with modular fixtures that set the standard for quality and durability. We seek a detail‑oriented coordinator to manage order placement and act as the knowledge hub for fulfillment, ensuring on‑time delivery and accurate communication with customers.

The role emphasizes teamwork, proactive problem solving, and collaboration with multiple departments to resolve invoicing and shipping issues while maintaining comprehensive

Qualifications

• Proficiency in Microsoft Word and Excel.
• Customer support experience.
• Ability to perform duties with limited supervision.
• Ability to multi-task in a fast paced environment.
• Team-oriented mindset.
• Experience with SAP Ariba and/or Coupa is preferred.
• AS400 experience is a plus.

Responsibilities

• Identify customer account number, parts numbers, and pricing to complete entry.
• Reconcile any purchase order differences with the customer.
• Enter order into Royston order system.
• Process credit card for prepayment orders.
• Coordinate return goods and assist with invoicing discrepancies.

Skills

Microsoft Word

Excel

Customer support experience

Telephone/communication skills

Teamwork

SAP Ariba

Coupa

AS400 experience

Tools

SAP Ariba

Coupa

AS400

Job description

Royston LLC is the industry leader in the design, manufacture, and installation of fully integrated store interiors, with modular fixtures that are the benchmark of quality, durability, operational flexibility, and total cost of ownership. We’re known for our unmatched expertise, our state-of-the-arts manufacturing systems, and our philosophy of customer-driven innovation, from concept to store-level implementation. Whether it be new stores, remodels or even special rollouts, we deliver them fast and on time with solutions that benefit retail operations and sales. Position Summary Functions as the primary contact for order placement and is the pivot point of knowledge and information for fulfillment of orders. Individual must be self-motivated, self-sufficient, and high attention to detail. Additionally, the role requires the individual to be team-oriented and have a strong personality in achieving resolution of problems.

Responsibilities

• Identify customer account number, parts numbers, and pricing to complete entry
• Reconcile any purchase order differences with the customer
• Enter order into Royston order system
• Process credit card for prepayment orders
• Create manufacturing process notice, if applicable (priority shipment or corrective action orders)
• Create order folders for storing customer communication for non-project orders
• Maintain project folders for storing customer communication and complete project tracker
• Communicate to other departments to execute job duties for completion of orders
• Complete entry and confirm details to customer
• Navigate and utilize customer portals including, but no limited to, purchase order retrieval, approval, and status updates
• Monitor project schedules to secure customer dates are met
• Track shipments upon customer request
• Begin investigation into any delayed or missing shipments
• Create orders for defective or missing items
• Analyze Royston installation reports for completion of project
• Coordinate Return Goods Authorizations
• Assist customer and Accounting with invoicing issues by providing required order documents to determine discrepancies
• Create required credit requests for any frontend discrepancy issues
• Work with Logistics for freight quotes
• Miscellaneous customer support Items
• Maintain Customer Data Profile Sheets
• Maintain customer price lists with established pricing Minimum Qualifications /

Skills

• Proficiency in Microsoft Word and Excel
• Customer support experience
• Logical thinking ability
• Telephone/communication skills
• Ability to perform duties with limited supervision
• Ability to multi-task in a fast paced environment
• Ability and desire to work in a team environment
• Previous experience with SAP Ariba and/or Coupa – Preferred, but not required
• Previous AS400 experience a plus

Benefits

• We offer a competitive and comprehensive benefits package, including medical, dental, and vision coverage, HSA and FSA options, and company-provided life and disability insurance.
• We also support your long-term goals with a 401(k) plan that includes a company match.
• Plus Paid Time Off (PTO) including 10 paid holidays annually.
• Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.