Roving Customer Service Representative

Siegel Suites; Cleveland (TN); On-site; USD 19,000 - 25,000; Full time

Job summary

Siegel Suites in Cleveland, TN seeks a Full-time Roving Customer Service Representative. This role involves greeting customers, handling cash, and selling rooms while visiting multiple locations as part of a roving assignment.

The position requires a HS Diploma or equivalent and legal eligibility to work. The role emphasizes customer service, accurate record keeping, and attention to detail in a busy property environment.

Qualifications

• HS Diploma or equivalent.
• Legally able to work within State and Federal guidelines.

Responsibilities

• Greet customers in a friendly, positive manner as they enter the property.
• Answer phones quickly and courteously, within 3 rings.
• Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.
• Accurately handle all cash and charge transactions.
• Make cash drops in the safe.
• Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.
• Take work orders from residents and process correctly in the system.
• Receive and distribute mail to residents.
• Maintain a clean and inviting office.

Skills

Customer service

Cash handling

Phone etiquette

Record keeping

Multitasking

Education

HS Diploma or equivalent

Job description

Roving Customer Service Representative

Full-time Regular Cleveland, TN, US

30+ days ago Requisition ID: 4619

Customer Service Representatives are often the first staff members that current, new or prospective residents meet. This is the only opportunity to make a positive first impression. This position is a roving role, meaning this person will work at different locations throughout Las Vegas.

ESSENTIAL FUNCTIONS

• Greet all customers in a friendly, positive manner as they enter the property. Answer phones quickly and courteously, within 3 rings.
• Knowledge of room openings and availability.
• Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.
• Accurately handle all cash and charge transactions.
• Make cash drops in the safe.
• Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.
• Take work orders from residents and process correctly in the system.
• Receive and distribute mail to residents.
• Maintain a clean and inviting office
• Other duties as assigned

REQUIRED EXPERIENCE

• HS Diploma or equivalent
• Legally able to work within State and Federal guidelines

PHYSICAL REQUIREMENTS

• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting, and carrying up to 25 pounds.
• Constant face-to-face interactions with customers.
• Ability to multi-task and remain positive in busy working conditions.

WORKING CONDITIONS

• Expect to work an 8-hour shift on average, including weekends and holidays 5 days/week.
• Comply with the brand and Company uniform and hygiene policies.